Cydavia Hines
Spring,TX
Summary
Detail-oriented Healthcare Revenue Integrity Specialist with 2+ years of experience in healthcare billing, payment reconciliation, revenue cycle operations, and claims processing. Skilled in payment posting, payer remittance analysis, variance resolution, and maintaining compliance with HIPAA and healthcare payer requirements. Proficient in EHR and RCM platforms including Candid, Availity, and Waystar, with advanced Excel and Google Sheets capabilities. Recognized for strong analytical skills, numerical accuracy, and the ability to improve reimbursement workflows in fast-paced healthcare environments. Experience supporting multi-state patient accounts and complex billing operations.
Overview
4
4
years of professional experience
Work History
Sales Associate
Sentry Insurance
Houston, TX
08.2024 - Current
- Managed insurance-related claims documentation, billing inquiries, and payment verification processes with strong attention to accuracy and compliance.
- Assisted clients with policy interpretation, claims status updates, and reimbursement issue resolution.
- Reviewed payment information and reconciled discrepancies between payer records and account balances.
- Utilized CRM and billing systems to maintain accurate customer and financial records.
- Collaborated with cross-functional teams to improve claims turnaround times and customer satisfaction.
- Maintained compliance with HIPAA and industry privacy standards while handling sensitive financial and medical information.
- Generated reports using Excel and Google Sheets to track account activity, payment trends, and claim variances.
Healthcare Billing / Revenue Cycle Specialist
Florida Blue - Blue Cross Blue Shield Of Florida
Houston, TX
12.2021 - 08.2024
- Processed insurance claims, payment posting, and account reconciliations for high-volume healthcare accounts.
- Interpreted payer remittance advice (ERA/EOB) to identify denials, underpayments, and reimbursement discrepancies.
- Performed variance analysis and resolved payment inconsistencies to support revenue integrity initiatives.
- Worked within EHR/RCM platforms including Availity and Waystar to manage claims submissions and payment workflows.
- Assisted with denial management, appeals, and follow-up activities to maximize reimbursement accuracy.
- Supported billing operations for outpatient and multi-state telehealth services.
- Maintained accurate patient financial records while adhering to HIPAA and payer regulations.
Education
High School Diploma -
Southwest Academy
Houston, TX05.2010
Skills
- Availity
- Waystar
- Microsoft Excel
- Google Sheets
Candid
- Payment Posting Systems
- Electronic Health Records (EHR)
- Revenue Cycle Management Software
- Claims & Billing Platforms
Timeline
Sales Associate
Sentry Insurance
08.2024 - Current
Healthcare Billing / Revenue Cycle Specialist
Florida Blue - Blue Cross Blue Shield Of Florida
12.2021 - 08.2024
High School Diploma -
Southwest Academy