Cydne Reeves
Imperial Beach,CA
Summary
Accomplished and solution-oriented professional with extensive experience in customer service, business operations, and data management. Proven expertise in resolving complex issues, delivering personalized solutions, and driving operational efficiency in fast-paced environments across diverse roles. Pursuing a Bachelor of Science in Health Services Management, dedicated to enhancing the quality of patient, provider, and employee experiences within healthcare operations. Possesses an active SECRET clearance.
Overview
9
9
years of professional experience
Work History
Records Manager
Spathe Systems, LLC
01.2024 - Current
- Demonstrated exceptional leadership by overseeing nationwide operations, resulting in quality knowledge and training rate of 90% in 2024
- Developed and conducted training programs to enhance productivity and streamline workflows by 35%.
- Collaborated with business intelligence teams to resolve quality assurance challenges and provide technical coaching, ensuring data integrity and protection of sensitive information for over 300 clients.
- Guided clients in records management best practices and prepared data analysis reports, maintaining 85% accuracy in regulatory compliance through project performance updates and conducting internal and external audits.
- Provided personalized resolutions to complex issues for clients, enhancing their understanding and compliance with records management protocols.
Builder, Mobility Specialist
US Navy
08.2017 - 08.2022
- Proactively identified solutions to enhance the commands deployment capabilities
- Coordinated and executed strategic mobility operations and compliance logistics across air, land, and sea, maintaining a 72-hour rapid deployment capability for the efficient movement of 415 personnel and over 2,000 pieces of equipment and personal belongings.
- Planned and directed construction projects and supervised personnel, ensuring on-time completion while adhering to strict safety protocols and quality standards.
- Conducted construction site risk management assessments and implemented mitigation strategies to enhance safety for a team of 25-35 personnel.
- Provided guidance on various complex operational issues and collaborated with interagency partners to ensure successful project completion with 100% accuracy rates.
Customer Service Clerk
Lowe's Home Improvement
02.2016 - 07.2017
- Effectively managed inquiries, resolved issues, and provided knowledgeable product recommendations to 100% of contacted customers via phone, email, or in person communication
- Drove sales and overall customer satisfaction and enhanced organizational credit card application rates by 40%
- Developed comprehensive data audit reports and invoices, contributing to achieving and sustaining 100% of sales goals.
- Mentored 18 seasonal new hires in policy implementation, ensuring adherence to compliance standards and financial targets while improving customer satisfaction and relationships by 15%.
- Assessed and researched customer service needs, determined causes, and initiated corrective actions to resolve inquiries and concerns.
Registered Dental Assistant
Brite Smiles Dental
09.2016 - 04.2017
- Successfully managed over 30 patients daily, streamlining processes and improving turnaround times by 20% while increasing patient satisfaction by 15%
- Proficient in chairside assisting for a range of dental procedures, ensuring patient comfort and supporting dentists in delivering efficient treatment
- Effectively take and process dental radiographs, maintaining accurate patient records, and adhering to strict infection control protocols
- Experienced in preparing dental materials, sterilizing instruments, and assisting with dental impressions and oral procedures
- Effectively communicate with patients, providing clear instructions on oral hygiene, post-treatment care, and explaining treatment plans, contributing to high patient satisfaction and retention
Education
Bachelor of Science - BSc - Health Services Management
University of Maryland Global Campus
Adelphi, Maryland05.2025
Skills
- Technical Aptitude
- Microsoft O365 Proficiency
- SharePoint Portal Experience
- Quality Assurance Expertise
- Change Management
- Client Relationship Building
- Program Implementation
- Training and Development
- G-Suite
- Team Leadership
- Communication
- Cross-functional Collaboration
Clearance
SECRET
References
Available on request.
Timeline
Records Manager
Spathe Systems, LLC
01.2024 - Current
Builder, Mobility Specialist
US Navy
08.2017 - 08.2022
Registered Dental Assistant
Brite Smiles Dental
09.2016 - 04.2017
Customer Service Clerk
Lowe's Home Improvement
02.2016 - 07.2017
Bachelor of Science - BSc - Health Services Management
University of Maryland Global Campus
Similar Profiles
Kaya BentKaya Bent
Senior BI Analyst at Spathe Systems LLCSenior BI Analyst at Spathe Systems LLC
Dustin R. OlsenDustin R. Olsen
SharePoint Developer at Spathe SystemsSharePoint Developer at Spathe Systems
Caleb LommelCaleb Lommel
Infrastructure Manager at Spathe SystemsInfrastructure Manager at Spathe Systems