Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cydney Aaron

Sandusky

Summary

A genuine person that people feel open coming to and welcomed by. Motivated by engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Try to make guest as comfortable and have their experience be as stress free.

Overview

9
9
years of professional experience

Work History

General Merchandiser

Target
06.2024 - Current
  • Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
  • Pushed and stocked product in multiple departments and consistently met time targets.
  • Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
  • Maintained a safe shopping environment by adhering to company guidelines regarding cleanliness, health, and safety standards.
  • Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
  • Managed store layouts by placing in-demand products in areas visible to customers to maximize sales.
  • Greeted customers and directed to requested products.

Hostess

Texas Roadhouse
04.2021 - 08.2023


  • Planned and executed numerous -guest parties by organizing menus, spaces, and special requests
  • Supported servers, food runners, and bussers with keeping the dining area ready for every guest.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Informed servers of newly seated parties for speedy service.
  • Used cash registers and credit card machines to cash out customers.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Documented reservations and communicated changes to guests.
  • Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.

Server

Texas Roadhouse
04.2021 - 08.2023
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep the dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Checked identification for a minimum age for the sale of alcoholic beverages.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Answered customers' questions, recommended items, and recorded order information.
  • Printed dining checks with total due, collected payment, and offered receipts to complete transactions.
  • Kept track of event finances, initial deposits, due payments, and final balances.
  • Serve a minimum of 50+ people daily and give them an upbeat experience.

Food and Beverage Attendant

Cedar Fair
05.2016 - 11.2018
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
  • Trained new staff members on company policies and procedures.
  • Maintained stock levels of cups, lids, straws and condiments throughout shift.
  • Orchestrated positive customer experiences by overseeing every area Kiosk operations.
  • Provided attentive service and proactively assessed guest needs.

Education

Associate of Arts - Criminal Justice

Bowling Green State University
Bowling Green, OH
04-2027

High School Diploma -

Sandusky High School
Sandusky, OH
05.2020

Skills

  • Warm and Friendly
  • Team Player
  • Able to Lift 30 Pounds
  • Customer Service and Rapport
  • Conflict and Complaint Resolution
  • Special Requests and Substitutions
  • Cool Under Pressure
  • Transactions and Cash Handling
  • Guest Relations Management
  • Greeting and Seating Guests
  • Energetic and Outgoing
  • Cleaning procedures
  • Motivated team player

Timeline

General Merchandiser

Target
06.2024 - Current

Hostess

Texas Roadhouse
04.2021 - 08.2023

Server

Texas Roadhouse
04.2021 - 08.2023

Food and Beverage Attendant

Cedar Fair
05.2016 - 11.2018

High School Diploma -

Sandusky High School

Associate of Arts - Criminal Justice

Bowling Green State University

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Cydney Aaron