Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cydney Barnes

Chicago,IL

Summary

Professional caregiver with strong background in providing compassionate and effective support. Proven ability to adapt to changing needs and collaborate with team members to achieve optimal results. Skilled in personal care, medication management, and patient advocacy. Reliable, empathetic, and focused on delivering high-quality care.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Behavior Support Professional

Misericordia
12.2024 - 06.2025
  • Utilized a variety of methods, skills, and tools to provide direct behavior support to residents in the CILAs.
  • Developed strong rapport and trusting relationships with residents, fostering a sense of belonging and emotional security within the CILA setting.
  • Streamlined documentation processes for efficiency and accuracy in record-keeping, allowing for more focused time on direct student support.
  • Promoted a positive living environment by proactively addressing and resolving residents' conflicts.
  • Contributed to improving the CILA climate by actively participating in committees aimed at promoting inclusivity, diversity, and overall wellness within the CILA community.
  • Supported residents' social-emotional growth through the development of personalized goals and objectives.
  • Collaborated with interdisciplinary teams to assess resident needs and develop appropriate interventions.
  • Facilitated communication between parents, teachers, and administrators to ensure consistency in behavior expectations across settings.
  • Maintained accurate records of student performance data, intervention strategies, and progress updates for informed decision-making processes.
  • Improved resident behavior by implementing individualized support plans and strategies.
  • Provided crisis intervention during critical situations, ensuring the safety and well-being of all parties involved.

Customer Service Associate

CVS Pharmacy, Retail
05.2015 - 12.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered 20 or more customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency by 60%.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Managed timely and effective replacement of damaged or missing products.

Personal Caregiver

Department of Human Services
05.2015 - 10.2020
  • Maintained a clean, safe, and well-organized patient environment 5 days a week
  • Assisted in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Ensured client safety by closely monitoring their health conditions and promptly addressing any concerns or emergencies.
  • Improved client satisfaction by providing personalized care and attention to their unique needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Monitored progress and documented patient health status changes to keep the care team updated.
  • Assisted client in maintaining independence through consistent support and encouragement
  • Developed positive relationships with clients by demonstrating empathy, patience, and flexibility, which led to increased trust between caregiver and client.
  • Provided emotional support for the client during difficult times, fostering trust and a strong rapport.
  • Utilized strong problem-solving skills to address unforeseen issues or complications in the caregiving process effectively.
  • Collaborated with family members to ensure effective communication regarding the care plan and any necessary adjustments.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Entrusted to handle confidential and sensitive situations professionally.
  • Built and maintained rapport with clients and family members to facilitate a trusting caregiver relationship.
  • Handled incoming mail, bills, and invoices, and completed appropriate actions.

Personal Care Assistant

Betsy Cullerton
08.2014 - 09.2019
  • Built a strong relationship with the client to deliver emotional support and companionship.
  • Assisted with transferring and positioning the client, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders 7 days a week.
  • Contributed to a positive home atmosphere by engaging the client in conversation and recreational activities tailored to the client's interests.
  • Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
  • Supported client's mental health by actively listening to concerns and offering compassionate companionship during challenging times.
  • Managed household chores efficiently, enabling the client to enjoy a clean living space without added stress or physical strain.
  • Remained alert to the problems or health issues of the client and competently responded.
  • Developed creative strategies for overcoming obstacles related to mobility or cognitive limitations while promoting maximum functionality in daily tasks.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Built and maintained rapport with clients and family members to facilitate a trusting caregiver relationship.
  • Entrusted to handle confidential and sensitive situations professionally.
  • Handled incoming mail, bills, and invoices, and completed appropriate actions.

Education

No Degree - Phlebotomy

Richard J. Daley College
Chicago, IL
12-2014

Skills

  • Daily living assistance
  • Housekeeping tasks
  • Verbal and written communication skills
  • Compassionate client care
  • Empathetic listening
  • Emotional Support
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Exceptional patient care

Certification

  • Phlebotomy Certification - March, 2015 - Present

Timeline

Behavior Support Professional

Misericordia
12.2024 - 06.2025

Customer Service Associate

CVS Pharmacy, Retail
05.2015 - 12.2024

Personal Caregiver

Department of Human Services
05.2015 - 10.2020

Personal Care Assistant

Betsy Cullerton
08.2014 - 09.2019

No Degree - Phlebotomy

Richard J. Daley College

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