Cydney Bowen
Proctor,WV
Summary
Proven Customer Service Representative with a track record of enhancing customer loyalty and streamlining payment processes at People’s Bank. Excelled in problem-solving and active listening, significantly improving dispute resolution. Demonstrated critical thinking and money handling abilities, ensuring accuracy and security in transactions. Skilled in fostering positive customer relationships, leading to repeat business and heightened satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
People’s Bank
2017.12 - 2019.03
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Cashier
Walmart
2017.04 - 2017.12
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Class Of 2016 -
Paden City High School
Paden City, WVSkills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Money handling abilities
Payment Processing
Timeline
Customer Service Representative
People’s Bank
2017.12 - 2019.03
Cashier
Walmart
2017.04 - 2017.12
Class Of 2016 -
Paden City High School
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