CYDNEY CASEY-SHAW
Administrative Assistant
Lutz,FL
Summary
Detail-oriented and high-energy individual with strong planning and organizational skills. Known for strong analytical skills and ability to improve processes leading to increased efficiency.
Overview
5
5
years of professional experience
Work History
Accounting Clerk
The Accountants
Tampa, FL
10.2023 - 07.2024
- Conducted research on various aspects of taxation laws and regulations.
- Updated client files with new information regarding taxes, exemptions, credits.
- Prepared reports summarizing client's financial transactions that affect their taxes.
- Finalized and processed paperwork with local, state and federal government authorities.
- Responded to state and federal tax notices by preparing written responses or tax return amendments.
- Provided administrative support to senior management team.
- Compiled data into spreadsheets for analysis or reporting purposes.
- Handled confidential information with discretion and integrity.
- Performed daily general ledger entries to record financial transactions accurately.
- Processed invoices, payments, and statements in a timely manner.
Team Leader
T-Mobile
Tampa, Florida
12.2022 - 05.2024
- Provided coaching and feedback on employee performance, encouraging professional development.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Developed strategies for problem solving and conflict resolution among team members.
- Maintained a positive work environment that promoted collaboration between team members.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Collaborated with other departments to ensure alignment of goals across teams.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Established clear expectations for employees, providing guidance when needed.
Travel Consultant
American Express
St. Louis, MO
10.2021 - 12.2022
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Organized trips for individual, family and business travelers.
- Collected, handled and documented payments for travel services and associated feels.
Admissions Representative
Ultimate Medical Academy Online
, US
09.2024 - Current
- Review admissions applications to check students' eligibility for acceptance.
- Support students through admissions process by answering questions and assisting with forms.
- Meet prospective students, offering information and represents institution by attending virtual events.
- Led weekly campus tours to showcase campus features.
- Schedule appointments to meet with students virtually and discuss education plans.
Customer Service Representative
Equifax
St. Louis, MO
01.2021 - 05.2021
- Handled minimum of 30 technical inbound calls daily, supporting Chase card members with all travel related inquiries including, new bookings, itinerary exchanges and escalations
- Directed consumers to the correct department where necessary
- Exceeded all departmental and Company KPI’s including average call times and quality performance
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Collections Agent
US Bank NA
St. Louis, MO
10.2019 - 10.2020
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Answered inbound calls regarding balance/transaction history
- Processed payments and applied to customer balances.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Education
Business Marketing & Fashions -
The Art Institute of St. Louis
10.2018
High School Diploma -
Hazelwood Central High School
05.2013
Skills
- Customer Service
- Detail-oriented
- Goal-driven
- Professional and mature
- Deadline-oriented
- Back office operations
- Soft accounting skills
- Database entry
- Excel spreadsheets
- Customer and client relations
- Sensitive material handling
- Critical thinking
- Microsoft Office
- Administrative improvement
- Data organization
- Executive management support
Competencies
- Effective communicator
- Problem solver
- Time management
- Detail oriented
- Team player
- Self-motivated
- Goal driven
- Critical thinker
Professional Development
- Project Management Course, 10/01/16
- Customer Service Basics Course, 01/01/17
Timeline
Admissions Representative
Ultimate Medical Academy Online
09.2024 - Current
Accounting Clerk
The Accountants
10.2023 - 07.2024
Team Leader
T-Mobile
12.2022 - 05.2024
Travel Consultant
American Express
10.2021 - 12.2022
Customer Service Representative
Equifax
01.2021 - 05.2021
Collections Agent
US Bank NA
10.2019 - 10.2020
Business Marketing & Fashions -
The Art Institute of St. Louis
High School Diploma -
Hazelwood Central High School
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