Cydney Chandler
San Francisco,CA
Summary
Strategic and results-driven Real Estate Operations Manager with over10+ years of experience in portfolio management, leasing, construction, and retail development. Adept at leading cross-functional teams, driving process improvements, and implementing strategic initiatives to enhance productivity and customer experience. Proven expertise in project management, cost optimization, and stakeholder collaboration to achieve business goals. Recognized for delivering impactful solutions and managing complex projects with precision.
Overview
10
10
years of professional experience
Work History
Portfolio Manager
Kidson Land Company
04.2020 - 08.2024
- Managed financial and operational performance of a $50M real estate portfolio, including property management, acquisitions, leasing, vendor relationships, and implementing strategic initiatives for performance enhancement
- Designed and executed a full-cycle leasing strategy, increasing occupancy by30% through in-depth market analysis, creative advertising, extensive broker networking, and targeted lease structuring to secure high-value tenants
- Directed property acquisitions, increasing portfolio value by15% ($5M) by leveraging innovative management strategies including risk management, targeted negotiations, and attention to detail in due diligence
- Implemented the Yardi software platform, streamlining property management, lease tracking, compliance, and analytical insight, resulting in a10% reduction in work hours and increased operational efficiency
- Cut CapEx and OpEx budgets by20% using strategic analysis, proactive problem solving, and process improvement
- Delivered actionable, stakeholder-ready reports and insights, utilizing in-depth qualitative analyses and strong critical thinking to provide strategic recommendations on project prioritization and budget allocation
Director of Retail Development
Goorin Bros, Inc.
05.2017 - 04.2020
- Developed and executed operations strategy and real estate initiatives for41 retail stores, aligning brand objectives with market trends to drive growth, enhance brand loyalty, and elevate performance
- Spearheaded site acquisition, lease administration, and development project scope for11 new locations, achieving a36% increase in national footprint while reducing occupancy costs by8% through strategic analysis and negotiation
- Directed multimillion-dollar new store and remodel construction projects, utilizing strong problem-solving skills to manage multiple tasks and ensure timely project completion with pro forma delivery
- Partnered with cross-functional teams, including finance, inventory, merchandising, IT, and HR, to optimize development processes, ensuring efficient project execution and strategy alignment
- Led the redesign and rollout of a standardized store design package, boosting customer conversion by15% through modern design, efficient space utilization, and targeted visual merchandising
- Applied thought leadership principles to streamline effective communication between field teams and HQ, acting as an advocate for shop needs to address operational challenges and align priorities
Manager of Retail Operations
Goorin Bros, Inc.
05.2014 - 05.2017
- Built and optimized the operational infrastructure for29 stores, driving improved field performance and sustainable growth through targeted training, continuous support, and fostering an authentic expression of company culture
- Emphasized continuous improvement in managing a $4M retail budget, reducing operating costs by18% by optimizing operational processes, streamlining workflows, and automating key tasks
- Utilized KPI’s to foster a metrics-focused retail environment, enhancing customer focus and revenue, resulting in a14% annual increase in same-store sales and a35% four-wall contribution
- Led company-wide Oracle POS rollout, managing all phases from planning and configuration to deployment and training, ensuring seamless adoption and minimal disruption to store operations
- Drafted and delivered new hire training program and P&P handbook, reducing turnover by20% and boosting productivity by30% through establishing clear guidelines and accountability
- Coordinated Field Leadership Meetings and annual Shopkeeper Summits, managing content, training, and logistics to deliver impactful, inspiring experiences within tight budget constraints
Education
Bachelor’s Degree - Business Administration
SBCC
Skills
- Real Estate Leasing & Portfolio Management
- Project Management & Strategic Execution
- Retail Operations & Development
- Process Improvement & Change Management
- Financial Planning & Budget Optimization
- Stakeholder Communication & Collaboration
Certifications
Situational Leadership II – Facilitator
MBTI (Myers Briggs Type Indicator) – Facilitator
Retail Pro System Administrator Certification
Oracle Retail Merchandising System (RMS) Certification
Oracle Retail POS Certification
Oracle Retail Integration Suite Certification
Hobbies and Interests
Yoga and Meditation: Dedicated to mindfulness practices that promote focus and clarity in both personal and professional life., Animal Rescue: Actively involved in SPCA and local animal rescue initiatives helping to providing care and support for animals in need., Dress for Success Volunteer: Committed to supporting women in achieving economic independence by providing professional attire and career development tools, fostering empowerment and confidence.
Timeline
Portfolio Manager
Kidson Land Company
04.2020 - 08.2024
Director of Retail Development
Goorin Bros, Inc.
05.2017 - 04.2020
Manager of Retail Operations
Goorin Bros, Inc.
05.2014 - 05.2017
Bachelor’s Degree - Business Administration
SBCC
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