Cydney Harper-Ingram
Conley,GA
Summary
Providing the highest level of customer service is the forefront of my personal brand. With a diverse employment background, the ability to adapt is a strong skill to have acquired. Continuously applying the skills learned to enhance personal growth and development.
Overview
10
10
years of professional experience
Work History
Travel Consultant
American Express
11.2021 - Current
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
Compliance Support Specialist
ControlScan
02.2017 - 12.2021
- Ensures that companies and other organizations who accept Visa, Mastercard, American Express, Discover and Japan Card are following best practices when taking credit card information from customers
- As different industries are governed by different regulations
- Identifies what an organization needs to do to come into compliance
- Maintains a friendly and cordial relationship with each merchant to provide exceptional customer service.
Customer Service Associate
Verizon- Authorized Retailer
06.2016 - 12.2016
- Greeted customers in a timely fashion, while quickly determining their needs
- Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events
- Alerted customers to upcoming sales events and promotions
- Resolved all customer complaints in a professional manner while prioritizing customers needs.
Team Lead
Concentrix
06.2014 - 06.2016
- Conducted quality review of telephone representatives' performance within functionally specific units to ensure quality service goals and standards are met and/or identify areas where improvement can be achieved
- Audited representatives' inbound and outbound phone calls and/or correspondence, observing performance, techniques, and application of guidelines and procedures
- Verified that representatives are providing up-to-date information, following current processes, and communicating effectively to callers.
Education
Master of Arts - Teaching & Learning with Technology
Ashford University
Clinton, IA03.2014
Bachelor of Science - Theatre
University of North Alabama
Florence, AL05.2011
Skills
- Exceptional communication skills
- Avid learner
- Creative problem solver
- Exceptional customer service
- Leadership Skills
- Technical Support
- Mobile Device Support
- Teamwork and Collaboration
- Proficient in Microsoft Office
- Proficient in GDS
References
Available Upon Request
Timeline
Travel Consultant
American Express
11.2021 - Current
Compliance Support Specialist
ControlScan
02.2017 - 12.2021
Customer Service Associate
Verizon- Authorized Retailer
06.2016 - 12.2016
Team Lead
Concentrix
06.2014 - 06.2016
Master of Arts - Teaching & Learning with Technology
Ashford University
Bachelor of Science - Theatre
University of North Alabama
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