Cydney Johnson-Edwards
Forest Park,GA
Summary
Compassionate and detailed oriented administrative professional with experience in front desk operations, scheduling, client coordination and customer service in both center and high volume call center environment. Skilled in appointment scheduling, client registration, record coordination, and resolving concerns with empathy and professionalism. Adept at multitasking, collaborating with the team, and supporting efficient client care workflow. I am currently enrolled in an entrepreneurship certification program and have completed a Medical Terminology course.
Overview
3
3
years of professional experience
Work History
Front of House Associate
Scenthound
Johns Creek, GA
06.2025 - Current
- Serve as primary point of contact for clients and their pets, managing scheduling, client records, and payment processing.
- Assisted in maintaining cleanliness and organization of front-of-house areas to enhance guest experience.
- Executed daily opening and closing procedures, ensuring smooth operations during peak hours.
- Collaborated with team members to create a welcoming atmosphere for all guests at the facility.
- Complete and main tain accurate client and pet data
Member Care Agent
Delta Community Credit Union
Vining, Ga
02.2024 - 01.2025
- Managed high volume inbound calls while maintaining professionalism and confidentiality.
- Assisted clients in resolving inquiries, ensuring timely and effective communication.
- Scheduled appointments, accessed client records, and completed documentation in real time.
- Utilized multiple software systems to retrieve records and complete transactions accurately.
- Collaborated with team members to streamline processes, improving overall service delivery.
Customer Service Representative
UPS Store
Eagles Landing, Ga
09.2022 - 02.2024
- Delivered high quality front desk service in a fast paced environment.
- Trained and supported new team members on procedures and customer interaction.
- Demonstrated strong attention to detail and time management.
- Maintained organized records, balanced multiple tasks, and ensured accuracy.
- Proficient in using office and printing equipment to prepare, manage, and distribute materials.
Education
Certification - Entrepreneurship
Delgado Community College
New Orleans, LA12-2026
Associate of Science - Health Administration
Georgia State University
Atlanta, GA05-2023
Skills
- Front desk & Administrative Support
- Critical thinking
- Attention to detail
- Verbal and written communication
- Scheduling & CRM Software (MyTime EMR-adjacent software and systems)
- Time Management & Multitasking
- Medical terminology (foundational knowledge)
- Organizational skills
- Appointment scheduling
- HIPAA compliance
- Microsoft Office (Word, Excel, Outlook)
Timeline
Front of House Associate
Scenthound
06.2025 - Current
Member Care Agent
Delta Community Credit Union
02.2024 - 01.2025
Customer Service Representative
UPS Store
09.2022 - 02.2024
Certification - Entrepreneurship
Delgado Community College
Associate of Science - Health Administration
Georgia State University