Summary
Overview
Work History
Education
Skills
Certification
Personal References
Timeline
Generic

Cydney Mundey

Marshall,MI

Summary

Personable Office Administrator with 20+ years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.

Consistent Manufacturing Supervisor with strong knowledge of all manufacturing processes and principles. Outstanding organizational and administrative skills to resolve quality issues. Strengths include root cause analysis, inventory management and quality inspections.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Office Administrator

Marshall Cutting Edge
03.2013 - 08.2023
  • Interacted with customers by phone, email, or in-person to provide information.
  • Interacted with employees for scheduling and to relay pertinent information in a timely manner throughout the work day in person, and by phone.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Responded to customer requests for products, services, and company information.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Prepared vendor invoices and processed incoming payments.
  • Maintained good working relationships with vendors and resolved disputes.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.

Service Advisor

AutoLab - Battle Creek
08.2006 - 04.2013
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Developed estimates by costing materials, supplies, and labor.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Suggested additional services to customers in order to meet upsell goals.

Service Manager - Office Assistant

Banfield's Automotive
05.2004 - 08.2006
  • Maintained organized records of customer interactions, contributing to improved customer relationship management.
  • Developed strong relationships with vendors.
  • Supported service advisors in managing customer inquiries, ensuring timely and accurate responses.
  • Provided exceptional customer service, leading to an increase in repeat business and referrals.
  • Coordinated effectively with technicians to ensure timely completion of repairs and maintenance services.

Production Supervisor

Progressive Dynamics
02.1996 - 11.2003
  • Evaluated team member performance regularly to identify and resolve productivity concerns.
  • Established clear priorities and production quality standards.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Trained staff of direct labor employees to perform assembly and manufacture of specified products.
  • Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies, and organizing manpower.

Education

High School Diploma -

Marshall High School
Marshall, MI
06.1989

Skills

  • Project Management
  • Spreadsheet Development
  • Customer Engagement
  • Expense Reporting
  • Telephone Reception
  • Scheduling
  • Payroll Administration

Certification

Quickbooks - 2019


Microsoft Excel 97 & Microsoft Word 97

Kellogg Community College


ISO 9000 Overview - Jackson Community College

ISO 9000 Internal Auditor Training Course - Perry Johnson, Inc.


Certificates - Management/Production:

Excelling As A First Time Supervisor, Statistical Process Control, Conflict, Resolution & Confrontational Skills, How To Be A More Effective Team Leader, Correcting Performance Problems, Giving & Receiving Constructive Feedback, Coaching: Bringing Out The Best In Others, Being A Team Player, Giving Recognition and Fires Safety Training.

Certificates - Service Advisor

Automotive Management Institute:

Superior Service Advising, High Impact Sales, Getting Results From Relationships, Image Is Everything.

AutoValue - Tech Expo:

Efficient Shop Management, Replace Workplace Negativity With Enthusiasm.

Napa - Federal Mogul: Napa Counter Person Certificate

Mastering The Elite High Impact II - Elite Business Services

Personal References

Ted Doyle (512)923-1538

Curt Ainsworth (269)967-0494

Jennifer Jackson (269)589-7422

Timeline

Office Administrator

Marshall Cutting Edge
03.2013 - 08.2023

Service Advisor

AutoLab - Battle Creek
08.2006 - 04.2013

Service Manager - Office Assistant

Banfield's Automotive
05.2004 - 08.2006

Production Supervisor

Progressive Dynamics
02.1996 - 11.2003

High School Diploma -

Marshall High School

Similar Profiles

CREATE PROFILE
Cydney Mundey