Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cydney Pitman

Cydney Pitman

Guest Advocate
Skaneateles,NY

Summary

Guest services professional with proven track record in fostering positive customer experiences and resolving issues efficiently. Known for strong team collaboration and adaptability to changing needs. Possesses strong problem-solving and communication skills valued in guest-focused environments. Recognized for efficiently managing high- volume workloads while training new staff to uphold company standards.

Overview

5
5
years of professional experience

Work History

Guest Advocate

Target
10.2024 - Current
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
  • Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
  • Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
  • Optimized store operations by assisting with opening or closing procedures as needed.
  • Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
  • Maintained a clean and inviting store environment, contributing to a pleasant shopping experience for guests.
  • Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
  • Managed high-volume workloads under tight deadlines while maintaining focus on delivering exceptional service to every customer.
  • Trained new personnel regarding company operations, policies and services.

Food Runner

Bluewater Bar&Grill
06.2021 - 10.2024
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Streamlined food delivery process by organizing orders efficiently, reducing table wait times.

Sales Associate

Navarino Orchard
09.2020 - 08.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Education

High School Diploma -

Skaneateles High School
Skaneateles, NY
06-2028

Skills

  • Exceptional communication
  • Strong empathy
  • Stress tolerance
  • Guest relations
  • Customer service
  • Detail-oriented
  • Computer skills
  • Data inputting
  • Language proficiency
  • Customer relations
  • Retail store support

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Guest Advocate

Target
10.2024 - Current

Food Runner

Bluewater Bar&Grill
06.2021 - 10.2024

Sales Associate

Navarino Orchard
09.2020 - 08.2021

High School Diploma -

Skaneateles High School

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Cydney PitmanGuest Advocate