Cydney Porter
925 Reed St Grinnell,IA
Summary
Dependable professional offers financial consulting, and employee coaching and training expertise coupled with outstanding time management and conflict resolution skills. Seasoned leader with 5 years of experience overseeing day-to-day operations. Committed to finding creative ways to motivate employees to exceed customer service and sales goals in a new industry.
Overview
10
10
years of professional experience
Work History
Assistant Vice President, Branch Manager
Dupaco Community Credit Union
Cedar Rapids, IA
03.2020 - Current
- Create and execute strategic priorities and branch operational plans
- Provide coaching and development for employees to ensure they are meeting expectations
- Budget, monitor, and approve operational expenses
- Manage recruitment and termination processes, including performance plans and write-ups
- Establish and foster positive relationships with both internal and external stakeholders
- Analyze survey data for trend identification and gaining insights
- Demonstrate consistent track record of branch growth as it relates to branch goal attainment
- Proactively review ongoing relationships with vendors
- Demonstrate excellent budgeting and forecasting skills
- Provide facilities management and administer security procedures for the branch
- Enhance staff skills in member service and individual career growth through training and mentoring
- Develop, implement, and track branch goals, strategies, and incentives
- Critically think about branch challenges, creating and implementing an action plan accordingly
- Review loan applications and decision requests based on established criteria
Operations Assistant
Dupaco Community Credit Union
Cedar Rapids, IA
01.2018 - 03.2020
- Assisted with the development of processes and procedures related to operations management
- Worked closely with other departments such as sales, marketing, finance, to ensure smooth operations.
- Assisted with training of new employees, offering constructive feedback on completion of job tasks
- Resolved member inquiries promptly while maintaining a high level of satisfaction
- Coordinated support to facilitate general branch operations
- Maintained branch schedule
Member Service Representative/Head Teller
Dupaco Community Credit Union
Cedar Rapids, Iowa
04.2014 - 01.2018
- Greeted members in a friendly and professional manner
- Provided support to members regarding account inquiries, processing transactions, and resolving issues
- Assisted with the opening of new accounts and processed account maintenance requests
- Adhered to all applicable policies, procedures, regulations, and laws
- Processed loan applications and documented loan decisions according to policy requirements
- Researched complex issues related to accounts or services provided by the organization
- Attended training sessions regularly to stay abreast of changes in company policies or procedures
- Identified opportunities for cross-selling additional products or services based on member needs.
- Maintained accurate records of all transactions and balances within the vault
- Performed daily reconciliation of vault funds and reported any irregularities to management
Education
Advancing Leaders
Dr. Celina Peerman
Dubuque, IA08-2023
Emerging Leaders
Dr. Celina Peerman
Dubuque, IA09-2018
Sub Prime Lending Philosophies
University of Lending
Carol Stream10-2017
Leadership And Public Speaking Development
Dale Carnegie & Associates, Inc.
Cedar Rapids02-2016
High School Diploma -
John F Kennedy High School
Cedar Rapids, IA05-2012
Skills
- Operations Management
- Effective and Communicative Leadership
- Decision-Making
- Risk Assessment
- Strategy Development
- Staff Recruitment and Hiring
- Business Relationship Management
- Compliance Assessment
- Financial Resource Management
Professional References
- Jim Doyle, former manager and colleague - (319) 210-4841
- Deanna Hansen, former colleague - (563) 349-0540
- Morgan Hanson, colleague - (563) 723-1700
Timeline
Assistant Vice President, Branch Manager
Dupaco Community Credit Union
03.2020 - Current
Operations Assistant
Dupaco Community Credit Union
01.2018 - 03.2020
Member Service Representative/Head Teller
Dupaco Community Credit Union
04.2014 - 01.2018
Advancing Leaders
Dr. Celina Peerman
Emerging Leaders
Dr. Celina Peerman
Sub Prime Lending Philosophies
University of Lending
Leadership And Public Speaking Development
Dale Carnegie & Associates, Inc.
High School Diploma -
John F Kennedy High School
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