Cydney Sanni

• manage inbound and outbound calls in a timely manner while providing high quality service.

• identify customer needs, clarify information, research every issue, and provide solutions and/or alternatives.

• manage insurance company inquires, resolves service problems, documents customer requests, and finalizes policy adjustment.

• resolves claims by approving or denying documentation, calculating benefits due, and determining compensation settlements.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Contributed to company growth by retaining valuable clients through effective communication and problem-solving skills.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• handle emails, inbound call, and outbound calls while providing rate quotes to customers according to company policy.
• enter customer orders/changes as well as inbound alerts and pickup request.