CYDNEY SINGLETON
Brooklyn,NY
Summary
Results-oriented professional with hands-on experience in retail management, customer service, and team leadership. Led teams to optimize daily operations, train employees, and resolve customer issues while maintaining organized environments. Communicates effectively in fast-paced settings and consistently approaches challenges with professionalism and a solutions-focused mindset.
Overview
6
6
years of professional experience
Work History
STEM Group Leader
Stimulating Minds through Entrepreneurship & Leadership (SMEL)
12.2023 - 02.2024
- Managed classroom operations to create supportive learning environment for students
- Planned engaging activities to enhance student learning and participation
- Communicated regularly with parents to keep them informed of student progress
Team Lead / Sales Associate
Soul 2 Soul Sneaker Center
St. Albans, NY
02.2018 - 11.2023
- Supervised store operations, ensuring efficient workflow and adherence to policies
- Delivered exceptional customer service while accurately processing transactions
- Enhanced customer retention and engagement through effective loyalty program initiatives
Lane Server / Brand Ambassador
Bowlero
Mineola, NY
03.2022 - 08.2022
- Recommended menu items and updated guests on promotions to increase engagement
- Delivered food and beverage service to enhance guest satisfaction
- Ensured cleanliness and organization of service areas to support efficient service
Cashier / Sales Associate
Jimmy Jazz
Valley Stream, NY
09.2021 - 06.2022
- Guided customers in product selection, enhancing their shopping experience
- Assisted customers with product selection and recommendations
- Executed transactions efficiently, ensuring accurate cash handling
- Facilitated store operations through merchandising and updating promotions
Store Manager
Claire’s
Valley Stream, NY
01.2019 - 06.2021
- Oversaw daily store operations, ensuring smooth execution of opening and closing procedures
- Supervised associates, optimizing scheduling while providing coaching and performance feedback
- Supervised associates through scheduling, coaching, and performance feedback
- Trained team members on POS transactions and customer service standards
- Facilitated team meetings, delegated tasks effectively, and enhanced employee performance support
Education
Associate of Arts - Liberal Arts
Queensborough Community College
Bayside, NYSkills
- Store operations
- Inventory Management
- Cash handling
- Task scheduling
- Educational Program Development
- Team leadership
- Staff training
- Student Engagement
- Conflict resolution
Timeline
STEM Group Leader
Stimulating Minds through Entrepreneurship & Leadership (SMEL)
12.2023 - 02.2024
Lane Server / Brand Ambassador
Bowlero
03.2022 - 08.2022
Cashier / Sales Associate
Jimmy Jazz
09.2021 - 06.2022
Store Manager
Claire’s
01.2019 - 06.2021
Team Lead / Sales Associate
Soul 2 Soul Sneaker Center
02.2018 - 11.2023
Associate of Arts - Liberal Arts
Queensborough Community College