Cydney Spriggs
Owings Mills,MD
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
6
6
years of professional experience
Work History
Customer Service Advisor
CarMax
Ellicott City, Maryland
09.2024 - Current
- Performed administrative tasks such as data entry into internal systems.
- Identified customer needs and offered solutions to enhance the customer experience.
- Processed payments accurately according to company policies and procedures.
- Answered customer calls, emails, and live chat inquiries promptly and courteously.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail, or fax as follow-up.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Planned and organized everyday with technicians in order to have the best outcome for vehicles to be finished in a timely manner
- Ensure invoices are paid on time
Reconditioning Associate
CarMax
Ellicot City, MD
07.2022 - 09.2024
- Used scrapers, brushes, clothes, cleaners, disinfectants, insecticides, acid, abrasives, vacuums and hoses to clean and protect interior and exterior of vehicle.
- Cleaned and polished vehicle windows.
- Detailed inside of vehicles, including scrubbing, shampooing and vacuuming interior.
- Drove vehicles to or from workshops or customer workplaces or homes.
- Participated in team meetings and contributed ideas for improving service.
- Conducted quality checks to ensure each vehicle met the company's standards and regulations or to identify issues that are in need of reconditioning work.
- Used diagnostic equipment to detect mechanical issues in engines or other parts.
- Drove manual and automatic vehicles.
- Cleaned and detailed interior and exterior of vehicles, including windows, wheels, carpets, upholstery, bumpers and engine compartments.
Bakery Clerk
Fresh Bakery
Owings Mills, MD
09.2021 - 08.2022
- Ensured freshness and quality of bakery goods by performing regular quality checks.
- Followed recipes and baking instructions precisely for consistent product quality.
- Assisted in creating promotional displays for seasonal and special bakery products.
- Recommended, selected and located merchandise based on customer desires.
- Greeted customers and provided exceptional customer service in a fast-paced bakery setting.
- Worked closely with bakers and cake decorators to ensure timely completion of orders placed by customers.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Greeted customers, answered questions and provided product knowledge.
- Took bakery orders from customers and evaluated orders with bakers to ensure the customers request are brought to the product.
Bid Coordinator
Roane’s Rigging & Demolition
Randallstown, Maryland
06.2019 - 02.2022
- Prepared presentations for review by senior management related to existing or prospective bids.
- Reviewed, edited, and proofread all bids prior to submission.
- Prepared estimates used by management for planning, budgeting and scheduling work.
- Coordinated with key stakeholders to ensure that all necessary information was included in each bid.
- Go on walk-through’s with the senior team and customer to ensure the details of the job
- Set up meeting with the team to go over details of an job
- Answer and relay phone calls
- Analyzed blueprints and other documentation to prepare time, cost and labor estimates.
Daycare Worker
New Town Elementary School
Owings Mills, Maryland
03.2019 - 05.2019
- Communicated regularly with parents regarding their child's progress
- Monitored children's play activities to ensure safety.
- Used positive reinforcement and behavior modeling to instill discipline in children.
- Guided children through engaging and productive activities to foster fun learning environment.
- Organized and maintained a safe, clean, and developmentally appropriate environment for children.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Maintained safe play environment.
- Provided snacks and meals in accordance with dietary guidelines.
- Collaborated with other childcare staff members on planning events or special projects related to childcare services.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
- Ensured proper supervision of all activities including outdoor playtime.
Education
Some College (No Degree) - General Studies
The Community College of Baltimore County
Catonsville, MDSkills
- Customer service excellence
- Supply management
- Appointment scheduling
- Training and mentoring
- Complaint handling
- Email management
- Inter-department collaboration
- Escalation management
- Vehicle inspection
- Call center experience
- Customer focus
- Technician dispatching
- Schedule management
- Dispute resolution
- Account management
- Team building
Timeline
Customer Service Advisor
CarMax
09.2024 - Current
Reconditioning Associate
CarMax
07.2022 - 09.2024
Bakery Clerk
Fresh Bakery
09.2021 - 08.2022
Bid Coordinator
Roane’s Rigging & Demolition
06.2019 - 02.2022
Daycare Worker
New Town Elementary School
03.2019 - 05.2019
Some College (No Degree) - General Studies
The Community College of Baltimore County