Cydney L. Berndt

Duties were performed and not limited to:

• Engaged in complex medical scheduling of patinet's for several providers.
• Verified medical coverage, determined individual financial obligations, and verified prior authorizations for treatment.
• Explained detailed and complicated procedures and answered any patient questions within scope.
• Appointment coordination between clinics.
• Answered incoming patient calls to clinic, to schedule, transfer, and triage to proper medical personnel.
• Managed appointment waitlists, rescheduled requests, and documented PHI accurately into electronic medical record when necessary.

Duties performed and not limited to:

• Processing returns and customer feedback
• Customer Service w/ Tech dept
• Online replacement part shipping Duties performed and not limited to:
• Scheduling and coordinating replacement part shipments
• Routing/Tracking shipments
• Assisting customers with troubleshooting devise errors or malfunctions in a demanding and fast-paced environment
• Processing returns and customer feedback

Duties performed and were not limited to:

• High volume call center scheduling
• Coordinated cancellations, rescheduling, and same daycare.
• Coordinated registration, check-in, and payment verification.
• Routed urgent requests and escalations to supervisor.

Duties performed and were not limited to:

• Managed inventory and assets within three facilities and followed up with vendors on all orders and shipments.
• Aided in developing and building process maps for product tracking processes
• Coordinated and managed new tooling inventory and fixtures and delegated ownership to appropriate personnel
• Assisted lead engineer with finding, reviewing, and organizing all company and customer owned assets.

Duties performed and were not limited to:

• Effective and safe management of corporate manufacturing goals around labor, OTD and cost of poor quality
• Practiced and enforced safe process improvements that streamline the manufacturing process for level loading and provide for effective planning
• Managed the communication flow between employees and management reinforcing corporate culture
• Ensured regulatory compliance; including but not limited to OSHA, EPA, ISO
• Carried out supervisory responsibilities in accordance with the organization's policies and applicable law; responsibilities included but were not limited to Interviewing, hiring and training employees, addressing complaints and resolving problems
• Safety Coordination; was responsible for developing and implementing health and safety plans, enforcing policies, and evaluating practices and facilities to ensure compliance with legal guidelines. Along with my team, I conducted training sessions, monitored compliance, investigated accidents, and provided recommendations for improvement.
• Maintained inventory and ordered supplies to keep facility resources readily available
• Oversaw department finances and made recommendations to reach or exceed budget in unforeseen circumstances.