CYDNEY M. SULLIVAN
Waynesville,NC
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
21
21
years of professional experience
Work History
General Manager
Pilot Flying J Subway
10.2022 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assistant Manager
Zaxbys Resturant
03.2022 - 10.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Assistant Manager
Road Runner Markets
11.2015 - 09.2021
- Responsible for day-to-day store operations, including scheduling, training, ordering, merchandising, inventory management, and supervision of staff employees
- Established and enforced daily operating procedures and ensured all staff adhered to them
- Provided excellent customer service to build rapport with customers in order to gain an increased customer base
- Monitored daily pricing related to gasoline of my store, and others within my district work group
- Completed and reviewed daily reporting of store operations, as well as 6 week reports and P&L reports to monitor store performance
- Engaged with vendors and suppliers in order to ensure execution of product promotions, high merchandising standards, and appropriate inventory levels
- Implemented and enforced vendor policies, and procedures.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Chiropractic Assistant
The Art of Chiropractic, LLC
02.2015 - 08.2015
- Record patients' medical history, vital statistics, or information such as test results in medical records
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
- Interview patients to obtain medical information and measure their vital signs, weight, and height
- Clean and sterilize instruments and dispose of contaminated supplies
- Show patients to examination rooms and prepare them for the physician
- Explain treatment procedures, medications, diets, or physician's' instructions to patients
- Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures
- Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms
- Greet and log in patients arriving at office or clinic
- Schedule appointments for patients
- Inventory and order medical, lab, or office supplies or equipment.
International Export and Sales
Phoenix International Freight Forwarding
09.2002 - 01.2010
- Select shipment routes, based on nature of goods shipped, transit times, or security needs
- Determine efficient and cost-effective methods of moving goods from one location to another
- Reserve necessary space on ships, aircraft, trains, or truck
- Arrange for special transport of sensitive cargoes, such as livestock, food, or medical supplies
- Calculate weight, volume, or cost of goods to be moved
- Complete shipping documentation, such as including bills of lading, packing lists, dock receipts, and certificates of origin
- Consolidate loads with a common destination to reduce costs to individual shippers
- Inform clients of factors such as shipping options, timelines, transfers, of regulations affecting shipments
- Prepare invoices or cost quotations for freight transportation
- Verify proper packaging and labeling of exported goods
- Verify adherence of documentation to customs, insurance, or regulatory requirements
- Make arrangements with customs brokers to facilitate the passage of goods through customs.
Education
Associate of Arts - Sociology
Georgia State University
Atlanta, GA01.1990
High School Diploma -
Campbell High School
Fairburn, GA.06.1989
Skills
- Purchasing and Planning
- Performance Analysis
- Verbal and Written Communication
- ERP Systems
- Labor Cost Controls
- Team Oversight
- Training and Development
- Team Training
- Staff Development
- Purchasing
- Staff Training
Additional Information
- MILITARY BACKGROUND , United States Army Veteran, Served in Desert Storm. Completed 4 years of service with 8 years Individual Ready Reserve Status. Received two Bronze Stars, Army Commendation medal, Army Service Medal, Kuwait Liberation Medal.
Timeline
General Manager
Pilot Flying J Subway
10.2022 - Current
Assistant Manager
Zaxbys Resturant
03.2022 - 10.2022
Assistant Manager
Road Runner Markets
11.2015 - 09.2021
Chiropractic Assistant
The Art of Chiropractic, LLC
02.2015 - 08.2015
International Export and Sales
Phoenix International Freight Forwarding
09.2002 - 01.2010
Associate of Arts - Sociology
Georgia State University
High School Diploma -
Campbell High School
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