Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cydni Bietz

Fort Worth,TX

Summary

Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment. Personable Grocery Clerk offering Number years of experience in front-end and backroom store activities. Demonstrated skill with System operations, relating to stocking, loading and receiving products and deliveries. Committed to learning new roles and processes to support various departments and service initiatives. Reliable and upbeat Job Title successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience

Work History

Grocery Store Worker

DECA Commissary
10.2017 - Current
  • Communicated with customers and staff politely and professionally to uphold store standards.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Prepared orders for customers without delay to deliver excellent service.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Addressed customer complaints and concerns, providing mutually beneficial solutions.
  • Collected shopping carts from parking lot and returned to stand to keep lot organized.
  • Retrieved items for customers and verified prices.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Developed strong rapport with customers and created positive impression of business.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Merchandiser

Acosta Sales & Marketing
07.2008 - 10.2017
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Verified products appeared at correct locations in proper quantities.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Established strong vendor relationships to maintain and support business.
  • Collaborated with store managers to devise store layouts and establish aesthetic appeal.
  • Conducted regular store audits to verify compliance with company policies.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Collaborated with store managers to determine best placement for merchandise displays.
  • Organized store merchandise racks by size, style, and color.
  • Arranged consistent shelves, bins, and racks at Number locations by following established planograms.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.

Customer Service Representative

Lowe's
06.2007 - 06.2008
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained new personnel regarding company operations, policies and services.
  • Managed timely and effective replacement of damaged or missing products.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Cross-trained and provided backup support for organizational leadership.
  • Trained staff on operating procedures and company services.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Cross-trained and backed up other customer service managers.
  • Implemented and developed customer service training processes.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Cashier/Customer Service

Super Save Foods
06.2004 - 06.2007
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Met customer service goals and exceeded customer expectations.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Answered product questions using knowledge of sales and store promotions.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Redeemed coupons to discount purchases.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Maintained accurate records of customer transactions for reporting purposes.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Checked personal identifications during alcohol and tobacco sales.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.

Education

Diploma -

Arlington Heights High School
Fort Worth, TX
05.2007

Skills

  • Inspecting Merchandise
  • Health Code Standards
  • Food Preparation
  • Display Setup
  • Product Facing
  • Price Checking
  • Inventory Tracking
  • Loss Prevention
  • Customer Service
  • Temperature Monitoring
  • Stock Rotation
  • Store Cleaning
  • Pallet Jack Operation
  • Order Fulfillment
  • Product Merchandising
  • Product Displays
  • Cleaning and Sanitation
  • Restocking Produce
  • Product Knowledge
  • Carrying Purchases
  • Safety Practices
  • Product Purchasing
  • Merchandise Stocking
  • Sanitizing Procedures
  • Operating Pallet Jacks
  • Punctual and Reliable
  • Order Discrepancy Reporting
  • Coordinating Schedules
  • Customer Service-Oriented
  • Rotating Products
  • Escorting Customers
  • Merchandising Skills
  • Product Ordering
  • Returning Carts
  • Customer Service-Focused
  • Unloading Deliveries
  • Opening and Closing Procedures
  • Placing Orders
  • Shelf Organizing
  • Fixing Displays
  • Training and Mentoring
  • Safety Standards
  • Cardboard Recycling
  • Storing Daily Deliveries
  • Invoice Processing
  • Inventory Counts
  • Flexible Schedule
  • Teamwork and Collaboration
  • Sanitizing Requirements
  • Heavy Lifting
  • Performance Improvement
  • Maintaining Freshness
  • Preparing Orders
  • Written and Oral Communication
  • Product Stocking
  • Marking Down Products
  • Attention to Detail
  • Removing Defective Products
  • Order Filling
  • Product Recommendations
  • Seasonal Displays
  • Assisting Customers
  • Team Contribution
  • Loading and Unloading Procedures
  • Excellent Communication
  • Monthly Inventory
  • Memorization and Recall Aptitude

Timeline

Grocery Store Worker

DECA Commissary
10.2017 - Current

Merchandiser

Acosta Sales & Marketing
07.2008 - 10.2017

Customer Service Representative

Lowe's
06.2007 - 06.2008

Cashier/Customer Service

Super Save Foods
06.2004 - 06.2007

Diploma -

Arlington Heights High School
Cydni Bietz