Summary
Overview
Work History
Education
Skills
Timeline
Generic

CYDNI CLAY

Grayson,GA

Summary

Results-driven Senior Project Manager with expertise in all stages of the project management cycle. Skilled in providing quality service and achieving cost-effective project completion. Well-versed in assisting end users and conducting thorough research. Adept in adaptable reasoning, conceptual understanding, procedural fluency, leadership, and communication abilities.

Overview

9
9
years of professional experience

Work History

SENIOR PROJECT MANAGER

AVALARA
08.2020 - Current
  • Tax Compliance Software Company, where I am responsible for supporting internal teams: sales, product, account managers, consultants and external teams: customers and tax partners- through the process of implementing ERPs and all Avalara’s product offerings/ solutions
  • Currently managing a portfolio of 80 + projects ranging across all industries: retail - construction
  • Daily tasks include: coordinating meetings cross departments, creating JIRAs, project scoping calls, collaborating with project consultants and product engineers, troubleshooting technical issues, preventing/managing escalations, and updating project tasks
  • As a team lead, I am also responsible for interviewing prospective candidates to join the team, onboard new hires, provide knowledge articles / white pages around our processes and procedures, provide training, and assess individual and team performances
  • Projects I have completed helped to grow Avalara’s business by promoting alternative avenues to consider in order to stay competitive in the tax compliance software industry; by expanding product enhancements
  • I’ve discovered new ways to implement challenging projects and pride myself as the go to for resolving tough customer interactions.

PROJECT MANAGER

BANDWIDTH
07.2019 - 08.2020
  • Responsible for successfully implementing customers across Bandwidth’s network
  • Daily tasks include synchronizing with the client, identifying any unaddressed opportunities, leveraging support that benefits all stakeholders, negotiating reasonable timelines to produce quality work, and advocating internally on behalf of the client
  • Projects I have completed helped to identify ways to increase efficiency by initiating a self-guided onboarding process for lower revenue customers, all while supporting new initiatives including internal updates of knowledge articles to be utilized for SGO purposes
  • I am results-oriented, client – focused, and adaptable
  • Working in an agile environment, I am comfortable with change processes as I keep all stakeholders in mind.

SOFTWARE SUPPORT SPECIALIST

DEMOSPHERE
06.2016 - 06.2019
  • Daily responsibilities include addressing performance issues & implementing recovery procedures, setting up domains, supporting client’s needs, working with the development team to test quality of product, test upcoming releases, log bugs, and communicate with clients
  • Provide Front-end user support to gather information, research solutions and follow up with a resolution
  • Experience includes marketing techniques such as building content and knowledge articles for public use
  • Dedicated team player responsible for decreasing workflow inadequacies by 73% in less than a year
  • Comfortable working independently while promoting a welcoming support environment to build trustworthy rapport with clients
  • Responsibilities also include working daily with Salesforce and Jira.

TECHNICAL SUPPORT TECHNICIAN

UMUC
04.2015 - 06.2016
  • Daily responsibilities included assisting faculty and students with technical issues
  • Provided authentic support with pride and integrity
  • Resolved issues in a competent manner
  • I actively listened to clients’ needs so that I am able to provide a prompt response
  • Provided additional leadership responsibility by assisting upper management with special request, monitored the service desk to ensure adequate coverage, organized inventory and completed other tasks as requested.

Education

BA SOCIOLOGY: APPLIED & CLINICAL -

SAINT LEO UNIVERSITY
05.2019

PMP -

PROJECT MANAGEMENT INSTITUTE

Skills

  • Cross-Functional Communication
  • Agile Methodology
  • Client liaison
  • Scope Management
  • Project Scheduling
  • Project Planning
  • Requirements Gathering
  • Project goals and milestones

Timeline

SENIOR PROJECT MANAGER

AVALARA
08.2020 - Current

PROJECT MANAGER

BANDWIDTH
07.2019 - 08.2020

SOFTWARE SUPPORT SPECIALIST

DEMOSPHERE
06.2016 - 06.2019

TECHNICAL SUPPORT TECHNICIAN

UMUC
04.2015 - 06.2016

BA SOCIOLOGY: APPLIED & CLINICAL -

SAINT LEO UNIVERSITY

PMP -

PROJECT MANAGEMENT INSTITUTE

Similar Profiles

CREATE PROFILE
CYDNI CLAY