Cydni Comer
Roseville,CA
Summary
I have extensive experience working a variety of jobs where I was able to improve and make operations more efficient. I do well as a team, handling conflict and gaining my colleagues trust and respect. I look forward to highlighting my skills and answering any questions for you in an interview format.
Overview
12
12
years of professional experience
Work History
Real Estate Agent
EXP Realty
12.2021 - Current
- Developed and ran my personal Real Estate Portfolio
- Includes Strong negotiation skills to secure favorable deals for clients
- Committed to providing excellent customer service
- 5 Million dollars under contract in the first year as an Agent.
Partner Success Manager
Enerflo
10.2022 - 05.2023
- Assisted in performing business process analysis for new partners and educated them on the enhancements that Enerflo will bring to their business
- Developed and implemented a scope of work, and communicated any changes or processes to the onboarding team regarding partner requirements
- Provided support throughout the build process, including creating build scope and annotations for the Development Team
- Fostered strong partnerships with our software users, identifying opportunities to minimize points of friction
- Resolved urgent issues by collaborating with partners, technical support, and the Development Team
- Conducted weekly meetings with partners to address concerns, discuss integrations, review milestones, and address any open tickets
- Maintained relationships to ensure partners derived maximum value from our software and the partnership.
Director of Internal Operations
Suntria
06.2022 - 10.2022
- Managed Solar processes from Sale-Installation
- Organized and ran KPI's for Design team, permitting, utility, HOA, Project Management teams, etc.
Lead Branch Project Manager
Sunrun
03.2020 - 05.2022
- Oversee projects at the western Massachusetts branch, taking charge of customer huddles on a daily basis for Field Sales, Inside Sales, and Direct to Home Representatives
- This role necessitates continuous coordination and open communication with various stakeholders, including the Branch Operations Manager, Design Engineer, Project Coordinator, Install Coordinator, Home Upgrades CP (Customer Project) and CS (Customer Service), as well as each individual representative
- In addition to conducting huddles, our responsibilities encompass managing projects in the pipeline from Site Audit to Installation, ensuring a seamless process for the customer
- This involves coordinating scope of work projects, ensuring timely bid submission and receipt, applying the appropriate Statement of Work (SOW) to each project, and accurately allocating costs
- We also establish targets and oversee tasks such as Site Audits scheduling and completion, LSOWR, CAP, SOW completion, huddle tasks, handoff tasks, and more.
Concierge Preferred Advocate
Vivint Solar Inc
03.2019 - 03.2020
- Assist in advancing solar accounts from the point of sale to the point of operation (PTO)
- Collaborate directly with a team of representatives to organize all pre-installation appointments and requirements, such as site surveys, battery installations, ESC (Energy Storage System) arrangements, and re-roof considerations
- Coordinate installation appointments and document signing with customers, RTS (Return to Service), and the representative
- Ensure that necessary approvals, including utility, HOA (Homeowners Association), and city permits, are obtained
- Conduct work coordination (WC) tasks as necessary and maintain effective communication between the representative and the customer throughout the entire process.
Executive Assistant to Chief Legal Officer & Chief Security Officer
Vivint Smart Home
03.2018 - 03.2019
- Provide support to the Chief Legal Officer, Chief Security Officer, and their team
- Collaborate closely with C-level executives to facilitate meetings, events, and other engagements
- Handle travel arrangements including flights and hotel bookings, and register the team for various events
- Coordinate and execute department parties, offsites, and events
- Maintain and organize calendars, respond to phone calls and emails, and perform other administrative tasks
- Assist in handling sensitive information related to escalated customer complaints, including those involving the Better Business Bureau, legal actions, or police involvement.
Project Manager (Southeast Region)
Vivint Smart Home
08.2017 - 03.2018
- As the primary liaison between corporate and Divisional and Senior Regionals, I closely collaborated with sales executives, managers, and support staff across multiple departments
- My responsibilities included overseeing numerous projects and overseeing the recruitment and supervision of office assistants within my division
- I took proactive measures to ensure the success of their summer operations by managing licensing, roles, offices, and management groups.
Compliance Manager
Vivint Smart Home
04.2012 - 09.2015
- I formed and led a team to facilitate smooth NIS installations
- Additionally, I established a compliance team and devised a streamlined system to effectively manage and monitor compliance for Inside Sales
- Notably, I successfully improved the call center's accuracy from 35% to 85%
- Later on, I transitioned to the Legal department, where I collaborated closely with Nathan Wilcox and his team of attorneys as a Legal Assistant/Compliance Auditor for 1.5 years at Vivint
- In this role, I took charge of developing and implementing a well-organized and efficient compliance framework for Summer Sales
- My responsibilities encompassed monitoring compliance trends, tracking data, and imposing fines/penalties on Sales Reps when warranted.
Education
Utah Valley University
04.2013
Dixie State College of Utah
05.2011
Skills
- Licensed Real Estate Agent
- Demonstrates proactive approach
- Skilled in the ability to defuse tense situations
- Experienced in handling challenging customer interactions
- Proficient in utilizing SalesForce, CMS, DOMO, Concur, Insider, BI, Office365 and Microsoft Teams
- Proficient in project management
References
Joe Albaugh, 385-375-1609 Nathan Wilcox, 801-865-9453
Timeline
Partner Success Manager
Enerflo
10.2022 - 05.2023
Director of Internal Operations
Suntria
06.2022 - 10.2022
Real Estate Agent
EXP Realty
12.2021 - Current
Lead Branch Project Manager
Sunrun
03.2020 - 05.2022
Concierge Preferred Advocate
Vivint Solar Inc
03.2019 - 03.2020
Executive Assistant to Chief Legal Officer & Chief Security Officer
Vivint Smart Home
03.2018 - 03.2019
Project Manager (Southeast Region)
Vivint Smart Home
08.2017 - 03.2018
Compliance Manager
Vivint Smart Home
04.2012 - 09.2015
Utah Valley University
Dixie State College of Utah
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