Cindy Tsosie
Phoenix,AZ
Summary
With over 10 years of experience in Human Resources, consistently demonstrating best practices in business management and employee relations, aligning with the company's core values. Adept at aligning HR strategies with core business values to foster a productive, compliant, and inclusive workplace. Seeking to contribute as a Human Resources Business Partner (HRBP) by leveraging data-driven insights and proven relationship-building skills.
Overview
22
22
years of professional experience
Work History
HR Service Center Representative I
Grand Canyon Education
08.2023 - Current
- Provide first-tier support to employees with prompt call response, creating a collaborative and positive experience for all Human Resources customers, maintaining a high satisfaction rate.
- Respond to incoming employee inquiries, assess employees’ needs, and advise/counsel employees appropriately, within university guidelines and the scope of responsibility defined by the HRSC management team.
- Partner with and support HR Business Partners or internal administrative procedures and processes as related to human resources policies.
- Assist employees with troubleshooting software navigation issues related to self-service and/or HR systems.
- Managed inquiries and resolved issues using CRM software to streamline service operations.
- Led initiatives to optimize workflows, significantly reducing customer wait times during peak periods.
- Reduced call escalations with effective communication skills and thorough understanding of company policies.
- Handled complex inquiries by utilizing advanced problem-solving techniques and extensive knowledge of company offerings.
HR Assistant II
Amazon
02.2022 - 08.2023
- Provided support for the HR Team as the first point of contact for all employees and external customers.
- Supported the rollout of HR Cases and other technological tools designed to empower and enable the quick resolution of associate needs.
- Facilitated the onboarding process for new hires, ensuring they are well-integrated into the company and understand their roles.
- Guided employees on the company policies and procedures, helping them navigate their employment journey.
- Supported and coached leaders in managing team performance and conducting misconduct investigations.
- Developed communication strategies to disseminate HR policies and updates effectively across departments.
Warehouse Associate
Amazon
07.2015 - 02.2022
- Provided training for new employees during New Hire Orientation.
- Served as an Ambassador, onboarding new associates, providing ongoing support, answering questions, and offering guidance to help them navigate their roles and responsibilities.
- Performed daily audits on all new hires to check their progress and suggest areas for improvement.
- Contributed to meeting production goals by identifying and reporting any employee misconduct to management.
Contract Specialist/HR Representative
Webb Chevrolet Cadillac
11.2014 - 06.2015
- Maintained high standards of customer service, ensuring all employees adhered to dealership policies.
- Audited final contracts for car deals to ensure accuracy and completeness.
- Handled all customer support functions to resolve any issues or discrepancies with both internal/external customers.
- Managed employee relations, ensuring strict adherence to dealership policies and verifying the accuracy and legitimacy of all contracts and signatures.
Executive Assistant
Apache County District 2
07.2012 - 04.2013
- Provided monthly reporting to headquarters on all the resources we provided to the community.
- Handled customer complaints via phone or email by referencing policies and procedures.
- Prepared PowerPoint presentations for all projects, including budget reports.
- Created/printed annual newsletters/calendars for distribution to customers.
Safety Compliance Officer
Sage Memorial Hospital
02.2004 - 02.2011
- Created and implemented hospital-wide safety policies and procedures.
- Compiled safety data for reporting purposes..
- Managed operations during HAZMAT trainings on-site.
- Collaborated with the Human Resources department during onsite visits from regulatory agencies.
- Ensured all employees were educated on the latest regulations and processes.
Education
Bachelor of Science - Applied Human Resources Management
Grand Canyon University
Phoenix, AZ05.2025
Skills
- Proficient in Microsoft Office Suite, Workday, SharePoint
- Effective communication and confidentiality
- Employee relations
- Conflict management
- Complaint handling
- Workers' compensation
- Policy and procedure development
- Ability to work with FMLA and LOA
Timeline
HR Service Center Representative I
Grand Canyon Education
08.2023 - Current
HR Assistant II
Amazon
02.2022 - 08.2023
Warehouse Associate
Amazon
07.2015 - 02.2022
Contract Specialist/HR Representative
Webb Chevrolet Cadillac
11.2014 - 06.2015
Executive Assistant
Apache County District 2
07.2012 - 04.2013
Safety Compliance Officer
Sage Memorial Hospital
02.2004 - 02.2011
Bachelor of Science - Applied Human Resources Management
Grand Canyon University
HR Hero Award
Exemplifying a high level of customer focus, promptness, attention to detail, and pleasant professionalism.