Cyeeda Baldwin
Houston,TX
Overview
8
8
years of professional experience
1
1
Certification
Work History
Virtual Service Agent
ROADSIDE INSURANCE CUSTOMER SERVICE
Frankfort
03.2021 - Current
- Organized self starter
- Provide high focus and empathy to customers in emergency situations
- Specialize in helping customers understand insurance coverage and policies
- Performs research as needed for fast and effectively
- Respond to customer complaints in a timely manner
- Collaborate with other departments to ensure that tasks are completed in an accurate and timely manner
CASE MANAGER
Chameleon Service
Houston
02.2016 - 10.2019
- Facilitate care for multiple consumers with mental and/or physical disabilities
- Implemented case management plans to move each individual forward in daily life
- Collaborated with all members of the interprofessional team to facilitate care for the designated case load to ensure plan of care is of high quality
- Attended court hearings as a representative of the organization when needed
Education
Licensed All Lines Adjuster -
2021 Training
Plano, TX07-2023
Skills
- Strong Work Ethic
- Critical Thinking
- Knowledge Base
- Conflict Resolution Techniques
- Collaborative Environments
- Type up to 45 wpm
- Self starter
- Documentation And Reporting
- Customer Retention
- Customer Service
- Works well with other
Certification
- CERTIFICATION IN ALL LINES ADJUSTER, 2021 Training, Plano, TX, 07/01/23
- Xactimate Certification
- All Lines Adjuster License
Timeline
Virtual Service Agent
ROADSIDE INSURANCE CUSTOMER SERVICE
03.2021 - Current
CASE MANAGER
Chameleon Service
02.2016 - 10.2019
Licensed All Lines Adjuster -
2021 Training