Cyerra Lyons
Brooklyn,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Conductor
Mta New York City Transit
New York, NY
05.2021 - Current
- Operated trains safely and efficiently on designated routes while adhering to schedules.
- Conducted pre-trip inspections to ensure mechanical integrity of trains before service.
- Communicated with dispatchers and control centers to report delays and emergencies.
- Monitored passenger safety during transit, managing crowd control and addressing concerns.
- Assisted in training new conductors on safety protocols and operational procedures.
Check Cashier
PLS Check Cashers
Brooklyn, NY
10.2020 - 05.2021
- Processed customer transactions efficiently using cash registers and point-of-sale systems.
- Assisted customers with check cashing inquiries and provided accurate information on services.
- Maintained organized cash drawer, ensuring accuracy in cash handling and reporting discrepancies.
- Supported team members by training new hires on operational procedures and customer service standards.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty to services offered.
- Monitored store inventory levels, facilitating timely reordering of supplies to meet demand.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Retail Sales Associate
Old Navy
Brooklyn, NY
12.2014 - 12.2016
- Operated trains safely and efficiently on designated routes while adhering to schedules.
- Conducted pre-trip inspections to ensure mechanical integrity of trains before service.
- Communicated with dispatchers and control centers to report delays and emergencies.
- Monitored passenger safety during transit, managing crowd control and addressing concerns.
- Assisted in training new conductors on safety protocols and operational procedures.
Substitute Paraprofessional
Department Of Education
Brooklyn, NY
11.2016 - 05.2021
- Assisted teachers in implementing lesson plans and supporting diverse student needs.
- Adapted instructional materials to enhance student engagement and understanding.
- Provided individualized support to students with special needs, fostering academic growth.
- Collaborated with educators to monitor student progress and identify areas for improvement.
- Maintained classroom environment conducive to learning through effective behavior management strategies.
- Facilitated communication between teachers, students, and parents regarding academic performance and needs.
- Provided support during classes, group lessons, and classroom activities.
- Provided one-on-one assistance to students who needed additional support, enabling them to achieve academic goals.
- Monitored student classroom and outdoors activities to promote student safety.
- Collaborated with special education staff to implement appropriate accommodations for students with disabilities, ensuring their success in the classroom.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
Head Cashier Supervisor
Modell's Sporting Goods
Brooklyn, NY
03.2017 - 08.2020
- Supervised cash handling procedures, ensuring compliance with company policies and accuracy in transactions.
- Trained and mentored cashier team on customer service techniques and operational best practices.
- Coordinated scheduling of cashiers to optimize coverage during peak business hours.
- Implemented process improvements that enhanced transaction speed and customer satisfaction ratings.
- Resolved escalated customer inquiries efficiently, maintaining positive store environment and brand reputation.
- Monitored daily cash flow, identifying discrepancies and implementing corrective measures promptly.
- Conducted regular audits to ensure adherence to security protocols and reduce shrinkage risks.
- Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
- Increased customer satisfaction by addressing and resolving customer issues promptly and professionally.
- Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
- Assisted in inventory management tasks such as stocking shelves, conducting counts, or placing orders when necessary.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Mentored new hires by demonstrating best practices in customer service and cashiering techniques.
Education
No Degree - Biology
Kingsborough Community College
Brooklyn, NYHigh School Diploma -
Edward R. Murrow High School
Brooklyn, NYSkills
- Maintaining equipment
- Maintaining facilities
- Teamwork and collaboration
- Customer service
- Problem-solving
- Safety conscious
- Multi-tasking skills
- Adaptability and flexibility
- Effective communication
- Active listening
- Team collaboration
- Public speaking
Timeline
Conductor
Mta New York City Transit
05.2021 - Current
Check Cashier
PLS Check Cashers
10.2020 - 05.2021
Head Cashier Supervisor
Modell's Sporting Goods
03.2017 - 08.2020
Substitute Paraprofessional
Department Of Education
11.2016 - 05.2021
Retail Sales Associate
Old Navy
12.2014 - 12.2016
No Degree - Biology
Kingsborough Community College
High School Diploma -
Edward R. Murrow High School