Cyerra McDonald
Winter Haven,FL
Summary
Dynamic retail professional with a proven track record at Walmart, excelling in customer service and problem-solving. Recognized for enhancing customer loyalty through effective complaint resolution and upselling strategies. Dependable team player skilled in cash handling and multitasking, consistently achieving sales targets while maintaining a positive shopping experience.
Overview
7
7
years of professional experience
Work History
Lakeland Regional Hospital
Environment
02.2026 - Current
- Monitored inventory levels at the register, reporting discrepancies to ensure stock availability.
- Trained new staff on checkout procedures and customer service standards for consistent performance.
- Implemented strategies for upselling products, contributing to increased sales revenue during shifts.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Walmart
Cashier Customer Service
04.2023 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Identified recurring issues in customer feedback to recommend process improvements.
- Developed and implemented solutions for common customer complaints, enhancing overall experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained clean and organized checkout area to enhance customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Lowe’s
Retail Sales
07.2019 - 02.2021
- Processed customer transactions efficiently, ensuring accurate cash handling and change management.
- Assisted customers with product inquiries, providing knowledgeable recommendations and support.
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
- Resolved customer complaints professionally, enhancing overall satisfaction and loyalty to store brand.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
3110 US Highway 92 East Lakeland, FL 33801
3110 US Highway 92 East05.2020
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Multitasking
- Dependable and responsible
Accomplishments
- Resolved customer concerns quickly and professionally, contributing to a positive customer experience and repeat business.
- Effectively communicated with diverse customers and team members, ensuring accurate information and problem resolution.
- Maintained 98% attendance and consistently met productivity expectations in a fast-paced work environment.
- Learned new software systems quickly and used multiple computer applications simultaneously while assisting customers.
Timeline
Lakeland Regional Hospital
Environment
02.2026 - Current
Walmart
Cashier Customer Service
04.2023 - 01.2024
Lowe’s
Retail Sales
07.2019 - 02.2021
High School Diploma -
3110 US Highway 92 East Lakeland, FL 33801