CYGNI MAYNEZ
Lehi
Summary
Dynamic and results-oriented Optician and dental assistant, adept in insurance verification and customer service. Skilled in leveraging interpersonal skills and comprehensive knowledge of corrective lens options to enhance patient satisfaction. Excelled in staff training and development, significantly improving team efficiency and patient care quality. Responsible professional with good judgment, time management, and a flexible schedule. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Optician
Excel Optical
04.2023 - 2025
- Resolved customer complaints in a professional manner while demonstrating empathy.
- Educated customers on lens types, frames, tints and coatings available in order to help them make informed decisions.
- Provided excellent customer service to patients, ensuring their satisfaction with the services provided.
- Ordered contact lenses from suppliers based on patient’s prescription requirements.
- Collaborated with optometrists or ophthalmologists regarding patient diagnoses or treatment plans.
- Adjusted frames and lenses according to customer specifications while providing advice on fit and aesthetics.
Dental Assistant
Frandsen Dental
01.2021 - 2023
- Facilitated patient readiness for doctor consultations.
- Ensured readiness of tools for dental operations.
- Maintained hygiene standards for tools.
- Assisted with administrative tasks such as filing documents, copying materials.
- Provided superior customer service by responding to inquiries in an efficient and friendly manner.
- Handled frequent work process interruptions with flexibility and poise.
Optician Technician
Timpanogos Vision
01.2018 - 2021
- Handled multiple tasks simultaneously while meeting deadlines in a fast-paced retail environment.
- Inserted, removed, and care for contact lenses.
- Obtained customer’s previous record, and verified prescription with examining optometrist and ophthalmologist.
- Followed HIPAA guidelines at all times while maintaining confidentiality of patient information.
Assistant Manager
Sport Clips
06.2016 - 01.2018
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Coached and mentored new employees on company policies and procedures.
- Communicated with clients to address questions, concerns, and needs and provide quality customer service.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Established clear communication channels between staff members to ensure smooth workflow throughout the store.
- Oversaw daily financial transactions and managed cash flow to support profitability.
- Handled employee discipline and termination according to company policies.
- Conducted regular performance evaluations with staff members to ensure goals were being met efficiently.
- Assisted with recruiting efforts by interviewing prospective candidates for open positions.
- Organized weekly team meetings to discuss progress on projects, review new policies, and motivate employees to reach their goals.
- Prepared monthly sales reports and presented them to senior management.
- Planned special events such as holiday promotions or seasonal discounts in order to attract more customers.
Education
Bachelor of Science (B.S.) - Microbiology
Brigham Young University-Hawaii
Laie, HI04.2029
Skills
- Project management abilities
- Interpersonal skills
- Staff Training and Development
- Display building
- Order Preparation
- Transaction Processing
- Computer Skills
- Insurance Verification
- Contact Lens Fitting
- Teamwork Abilities
- Patient Education
- Critical Thinking
- Time Management
- Appointment Scheduling
- Data Entry
- Office Management
- Customer and client relations
- Employee Performance Evaluations
- Recruiting and interviewing
- Product and service knowledge
- Policy Enforcement
- Staff Development
Certification
- CPSS
- CPR
LANGUAGES
Spanish
Intermediate
Church Mission
Timeline
Optician
Excel Optical
04.2023 - 2025
Dental Assistant
Frandsen Dental
01.2021 - 2023
Optician Technician
Timpanogos Vision
01.2018 - 2021
Assistant Manager
Sport Clips
06.2016 - 01.2018
Bachelor of Science (B.S.) - Microbiology
Brigham Young University-Hawaii
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