Cyharram Meadors
Wake Village
Summary
Dynamic Admissions Manager at PAM Specialty Hospital with expertise in performance monitoring and team leadership. Proven track record in enhancing operational efficiency and developing impactful marketing materials. Skilled in insurance verification and customer relations, driving improvements that optimize patient admissions and elevate service quality. Passionate about fostering team growth and success.
Overview
19
19
years of professional experience
Work History
Admissions Manager
PAM Specialty Hospital
Texarkana
05.2021 - Current
- Administered, monitored and analyzed admissions team performance while identifying performance trends and opportunities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Trained new staff members on departmental policies related to admissions.
- Assisted in developing marketing materials such as brochures, flyers, and posters for recruiting purposes.
- Verified patient insurance coverage, benefits, and eligibility for services across multiple insurance platforms.
- Maintained accurate documentation on all pre-authorization requests, denials and appeals.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Evaluated policies and procedures related to Insurance Verification activities.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into system.
Billing Manager
Roots to Wings Counseling
Texarkana
03.2021 - 02.2023
- Researched complex billing issues using internal resources and external sources as needed.
- Monitored reimbursement from managed care networks and insurance carriers to verify consistency with contract rates.
- Input details into accounts and tracked payments.
- Distributed or posted financial data to appropriate accounts and prepare simple reconciliations.
- Processed credit card payments and other forms of payment received from patients or insurance companies.
- Prepared and posted weekly payments to vendors and suppliers.
- Verified accuracy of account information and processed adjustments as needed.
- Completed and submitted appeals for denied claims.
Office Manager
Dr. Rafael F. Otero PhD
Texarkana
04.2006 - 04.2021
- Handled scheduling and managed timely and effective allocation of resources and calendars
- Increased office organization by developing filing system and customer database protocols
- Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments
- Automated office operations to manage client correspondence, record tracking and data communications
- Trained all new employees on best practices and protocol while managing teams to maintain optimal productivity
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care
- Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments
- Greeted visitors promptly and directed to correct locations
- Updated employee paperwork and records
- Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives
- Planned and executed successful corporate meetings, lunches and special events for groups of up to twenty
- Strengthened community outreach by coordinating fundraisers, including managing marketing, vendor relations and volunteer supervision processes
- Supported office needs including taking messages, scanning documents and routing business correspondence
- Organized patient files and streamlined operations to improve efficiency
- Monitored office inventory to maintain adequate supply levels and order products
- Managed office inventory by maintaining documentation of stock
- Handled supply purchases and inventory management for office operations and equipment maintenance
- Managed expansion of office with second location while operating the daily tasks at primary location
- Generated and distributed month-end statements for customers and resolved related concerns.
- Reviewed engine assigned codes and modifiers to update and verify accuracy.
- Submitted electronic and paper claims to insurance companies.
- Maintained accounting ledgers by verifying and posting account transactions.
Education
Medical Assistant - Medical
Southern Technical College
Texarkana, AR05.1990
High School Diploma -
Redwater High School
Redwater, TX05.1989
Skills
- Budgetary Planning
- CRM and office management software
- Invoicing and billing
- Banking operations
- Customer relations
- Accounts payable and receivable
- Data entry
- Senior leadership support
- Event coordination
- Billing
- Microsoft Office
- Scheduling and calendar management
- Project management
- Insurance verification
- Performance monitoring
- Marketing development
- Office management
- Team leadership
- Detail orientation
- Performance evaluations
Accomplishments
Managed expansion of office with second location while operating the daily tasks at primary location.
Timeline
Admissions Manager
PAM Specialty Hospital
05.2021 - Current
Billing Manager
Roots to Wings Counseling
03.2021 - 02.2023
Office Manager
Dr. Rafael F. Otero PhD
04.2006 - 04.2021
Medical Assistant - Medical
Southern Technical College
High School Diploma -
Redwater High School
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