Summary
Overview
Work History
Education
Skills
Awards
Skills
Certification
Affiliations
Timeline
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Cyla Rouse

North Little Rock,AR

Summary

Self-motivated professional with extensive guest services experience and a strong ability to create a welcoming environment. Demonstrates proficiency in applying technical skills to resolve routine issues and contribute to team projects. Expertise in customer relations, precise recordkeeping, and effective problem-solving under supervision. Continually develops skills through structured assignments and hands-on experience.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Arkansas Pediatric Clinic
01.2023 - 06.2025
  • Greeted patients and families warmly upon arrival to foster a welcoming environment.
  • Answered and routed incoming phone calls to appropriate personnel with professionalism.
  • Scheduled and confirmed appointments using electronic health record system (Athena).
  • Verified insurance details and collected copayments efficiently.
  • Maintained accurate patient records and ensured completion of necessary forms.
  • Assisted with office organization and performed various administrative tasks as required.

Admission Clerk

Arkansas Surgical Hospital
11.2023 - 12.2024
  • Facilitated patient admissions, discharges, and transfers to ensure smooth transitions.
  • Maintained cleanliness and sanitation of instruments and equipment to uphold safety standards.
  • Educated patients on nutrition and hygiene to promote better health practices.
  • Recorded vital signs, including blood pressure and pulse, for healthcare team coordination.
  • Provided physical support for daily activities, including bathing, dressing, and mobility assistance.
  • Responded to phone inquiries, delivering routine information and escalating issues as necessary.

Medical Billing

MedEvolve
10.2019 - 11.2023
  • Addressed patient inquiries regarding medical bills, including copays and deductibles.
  • Reviewed and updated patient accounts, ensuring accurate records.
  • Obtained and documented comprehensive patient health histories.
  • Handled confidential information in compliance with HIPAA guidelines, maintaining professionalism.

Medical Screener

Octapharma Plasma Center
02.2016 - 08.2019
  • Ensured compliance with SOP, GMP, and all regulatory guidelines for operational integrity.
  • Established rapport with donors, directing them efficiently for further processing.
  • Executed finger sticks and utilized screening equipment for accurate hematocrit and protein readings.
  • Managed donor record files by entering data into donor management software.
  • Addressed donor inquiries on procedures, payments, and company policies effectively.
  • Conducted hourly patient rounds, updating whiteboards with essential daily information.
  • Maintained cleanliness of rooms and ensured linens remained fresh consistently.
  • Handled confidential information with utmost integrity, adhering strictly to HIPAA guidelines.

Education

Mcclellan Magnet High School
Little Rock, AR
05-2016

Skills

  • Regulatory compliance
  • Vital signs monitoring
  • Phlebotomy
  • Typing proficiency
  • Customer service
  • Medical records management
  • Collaboration and communication
  • Statistical analysis
  • Data analytics
  • Critical thinking
  • Problem solving
  • Predictive modeling
  • Communication skills
  • Active listening
  • Attention to detail

Awards

  • CPR certifed
  • JAG Member (Jobs For Arkansas Graduates)

Skills

  • Strong proficiency with Internet, Windows-based PC, intermediate to advanced skills and understanding of and Microsoft Word, Excel, PowerPoint, and Outlook
  • Outstanding organizational and conflict management skills with seasoned accuracy in the areas of scheduling, medical terminology, coding, technical support, and customer Engagement
  • Highly analytical thinker with demonstrated talent for planning. initializing, and implementing operational procedures and streamlining complex work procedures
  • Strong proficiency with Internet, Windows-based PC, intermediate to advanced skills and understanding of and Microsoft Word, Excel, PowerPoint, and Outlook
  • Outstanding organizational and conflict management skills with seasoned accuracy in the areas of scheduling, medical terminology, coding, technical support, and customer Engagement
  • Highly analytical thinker with demonstrated talent for planning. initializing, and implementing operational procedures and streamlining complex work procedures

Certification

  • CPR certified

Affiliations

  • ● JAG Member (Jobs For Arkansas Graduates)

Timeline

Admission Clerk

Arkansas Surgical Hospital
11.2023 - 12.2024

Front Desk Receptionist

Arkansas Pediatric Clinic
01.2023 - 06.2025

Medical Billing

MedEvolve
10.2019 - 11.2023

Medical Screener

Octapharma Plasma Center
02.2016 - 08.2019

Mcclellan Magnet High School

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