Cylee Martin
Kansas City,MO
Summary
Responsible HR Administrative Assistant with strong knowledge of office administration and fundamental human resources functions. In-depth understanding of customer service, data entry and file management. Ready to leverage training and experience to take on new professional challenges and drive enhancements in accordance with leading industry standards.
Overview
5
5
years of professional experience
Work History
HR Administrative Assistant/Receptionist
Pilot Drilling Group, LLC.
03.2022 - Current
- Streamlined HR processes by implementing onboarding tracking systems and improving candidate onboarding processes via Paylocity.
- Improved employee satisfaction with benefits administration by simplifying enrollment process and providing informative resources.
- Reduced employee turnover through thoughtful onboarding procedures and ongoing professional development opportunities.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
Customer Support Specialist
Bungii
08.2021 - 02.2022
- Enhanced customer satisfaction by addressing and resolving complex issues in high-volume setting every day with positive attitude and focus on customer satisfaction.
- Streamlined support processes for increased efficiency and reduced response times.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Maintained 95% success rate on first-call resolutions, escalating complex concerns to supervisors or field personnel to achieve necessary support.
Retail Sales Associate
Aldi
03.2021 - 08.2021
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained clean and organized store environment, enhancing overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Pharmacy Technician
Walgreen's Pharmacy
07.2020 - 03.2021
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Processed over 500 prescriptions per day in high-volume setting achieving decreased customer wait times by 20 minutes and maintaining excellent customer satisfaction.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with prescription processing times with accurate data entry and verification of patient information.
- Solved customer problems in-person or over telephone by providing assistance with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
Education
High School Diploma -
Troy Buchanan High School
Troy, MO05.2018
Skills
- Office Administration
- Information confidentiality
- Master calendar management
- Data Entry proficiency
- File Management
- Paylocity Proficient
- Complaint Handling
- Business Correspondence Writing
- Inventory Control
- Human resources knowledge
- Payroll Administration
- Microsoft Office and Docusign proficiency
- Complaint Handling
- Business Correspondence Writing
- Inventory Control
- Human resources knowledge
Languages
English
Native or Bilingual
Japanese
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
HR Administrative Assistant/Receptionist
Pilot Drilling Group, LLC.
03.2022 - Current
Customer Support Specialist
Bungii
08.2021 - 02.2022
Retail Sales Associate
Aldi
03.2021 - 08.2021
Pharmacy Technician
Walgreen's Pharmacy
07.2020 - 03.2021
High School Diploma -
Troy Buchanan High School
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