Cylia Cooper
Aurora,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
21
21
years of professional experience
Work History
Caregiver, Special Needs
Patrick J Hawn
04.2024 - Current
- Prepared meals and snacks and fed clients.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Prepared meals and snacks to provide proper nutrition and hydration.
- Provided assistance to individuals with disabilities by helping with activities of daily living.
- Maintained clean and safe environment to prevent accidents and promote health.
Pet Sitter
Donna Geng
04.2024 - Current
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Maintained clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Communicated professionally with pet owners via phone, email, and text.
- Conducted regular home visits to check on pets while owners were away, providing peace of mind through routine updates.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
Customer Service Executive
OgilvyOne Worldwide
12.2004 - 10.2005
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Implemented upselling strategies that led to increased product adoption among existing clients.
- Negotiated contracts with clients to secure mutually beneficial terms, fostering ongoing business relationships.
- Developed customized sales presentations to effectively communicate value proposition of products or services offered.
- Increased client satisfaction by building strong relationships and providing exceptional account management.
- Collaborated with cross-functional teams to develop tailored solutions for clients, resulting in increased revenue opportunities.
- Worked closely with project managers to ensure seamless execution of client projects, resulting in positive feedback from satisfied customers.
- Built relationships with customers and community to promote long term business growth.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Negotiated prices, terms of sales and service agreements.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Attended monthly sales meetings and quarterly sales trainings.
- Recorded accurate and efficient records in customer database.
- Contributed to event marketing, sales and brand promotion.
Receptionist
Schlumberger
01.2004 - 09.2004
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained well-organized reception area with updated materials, contributing to welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Maintained visitor log for entering and leaving facility for security purposes.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Facilitated clear communication between staff members by distributing memos and announcements in timely manner.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Account Executive Assistant
J. Walter Thompson (JWT) Adv
04.2003 - 10.2003
- Handled customer inquiries professionally, resolving issues promptly to maintain positive relationships.
- Collaborated with cross-functional teams, ensuring smooth project execution and delivery.
- Maintained high level of confidentiality when handling sensitive client information and documents.
- Supported Account Executives in achieving sales targets by providing administrative assistance and coordination.
- Provided support during trade shows or events by organizing logistics and managing booth operations.
- Managed client portfolios, keeping all records updated and accurate for easy access and analysis.
- Organized and attended client meetings, taking comprehensive notes for follow-up actions as needed.
- Enhanced client satisfaction through timely communication and personalized service.
- Facilitated effective communication between clients and internal departments, leading to improved working relationships.
- Stayed current with industry trends, sharing insights with team members to enhance overall performance.
- Prepared detailed reports on account activities, allowing for informed decision-making by executives.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Answered high volume of phone calls and email inquiries.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Took notes and dictation at meetings.
- Screened personal and business calls and directed to appropriate party.
- Promoted team productivity by keeping supplies organized and well-stocked.
Education
Bachelor of Science - Sociology
University of Indonesia
Depok, Indonesia09.2003
Skills
- Patience and understanding
- Fast Learner
- Honest and Trustworthy
- Positive Attitude
- Punctual and Reliable
- Teamwork and Collaboration
- Calm Under Pressure
- Cross-cultural awareness
Languages
Indonesian
Native or Bilingual
Timeline
Caregiver, Special Needs
Patrick J Hawn
04.2024 - Current
Pet Sitter
Donna Geng
04.2024 - Current
Customer Service Executive
OgilvyOne Worldwide
12.2004 - 10.2005
Receptionist
Schlumberger
01.2004 - 09.2004
Account Executive Assistant
J. Walter Thompson (JWT) Adv
04.2003 - 10.2003
Bachelor of Science - Sociology
University of Indonesia