Cylian Mahious
Woburn
Summary
Adaptable professional with extensive experience in customer service and training. Proven ability to solve problems and enhance workflow efficiency, dedicated to fostering a collaborative team environment and ensuring customer satisfaction.
Overview
7
7
years of professional experience
Work History
Lumber Yard Worker
Jackson Lumber & Millwork
Woburn, MA
02.2025 - Current
- Operated forklifts to transport lumber efficiently within yard operations.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment.
- Assisted customers in selecting materials, providing product knowledge and support.
- Maintained cleanliness and organization of work areas to promote safety standards.
- Trained new hires on safety protocols and proper handling of lumber products.
- Enhanced lumber yard efficiency by organizing and maintaining inventory.
Sales Associate
Walgreens
Woburn, MA
01.2021 - 12.2024
- Assisted customers in locating products and answering inquiries.
- Maintained organized merchandise displays to enhance shopping experience.
- Processed transactions accurately and efficiently at point of sale.
- Collaborated with team members to achieve store sales goals.
- Handled customer complaints with professionalism and empathy to ensure satisfaction.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Package Handler
FedEx
Wilmington, MA
04.2019 - 01.2021
- Operated package handling equipment to ensure timely processing of shipments.
- Sorted and organized packages based on destination routes for efficient delivery.
- Assisted team members in maintaining safety protocols and operational standards.
- Implemented improvements in workflow processes to enhance package handling efficiency.
- Trained new hires on safe handling procedures and equipment operation techniques.
- Monitored inventory levels and reported discrepancies to maintain stock accuracy.
Education
High School Diploma -
Learning Prep School
Newton, MA06-2019
Skills
- Customer service
- Customer assistance
- Cash handling
- Heavy equipment operation
- Heavy lifting
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Lumber Yard Worker
Jackson Lumber & Millwork
02.2025 - Current
Sales Associate
Walgreens
01.2021 - 12.2024
Package Handler
FedEx
04.2019 - 01.2021
High School Diploma -
Learning Prep School