Cyliana Torres
Lincoln,RI
Summary
Proven track record in enhancing guest experiences and event management at Xtreme Craze Foxboro, showcasing strong multitasking and team collaboration skills. Excelled in creating fun, safe, and engaging environments, achieving a high level of customer satisfaction. Expert in party scheduling and guest service, adept at maintaining standards under pressure. High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations.
Overview
2
2
years of professional experience
Work History
Party Host
Xtreme Craze Foxboro
03.2022 - 06.2023
- Enhanced guest experience by providing exceptional customer service and creating fun atmosphere for events.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining positive atmosphere during events.
- Maintained cleanliness standards throughout events to provide inviting environment for guests while adhering to health codes.
- Resolved conflict to maintain fun, positive and safe event environments.
- Planned parties according to customer specifications.
- Provided support during high-volume periods by assisting other hosts in managing multiple parties simultaneously without sacrificing quality of service provided at each event.
- Decorated and set tables in accordance with party themes and age groups.
Server
Anchor Bay Pocasset
04.2021 - 09.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Supported needs of 12- person wait staff who attended to specific needs of countless customers daily for Anchor bay with social relevancy and intentionality.
Education
Some College (No Degree) - Legal Studies
Roxbury Community College
Boston, MAHigh School Diploma -
Trinity Academy Performing Art
Providence, RI06.2022
Skills
- Team player attitude
- Effective Multitasking
- Teamwork and Collaboration
- Event preparation
- Guest service
- Resourceful thinking
- Greeting and seating
- Time Management
- Strong Work Ethic
- Customer service expertise
- Customer service expertise
- Flexible Schedule
Timeline
Party Host
Xtreme Craze Foxboro
03.2022 - 06.2023
Server
Anchor Bay Pocasset
04.2021 - 09.2022
Some College (No Degree) - Legal Studies
Roxbury Community College
High School Diploma -
Trinity Academy Performing Art
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