Summary
Overview
Work History
Education
Skills
Timeline
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Cylie Black

Salt Lake City,UT

Summary

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

2
2
years of professional experience

Work History

Operations Specialist

My529
11.2023 - 04.2024
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
  • Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
  • Collected, arranged, and input information into database system.
  • Reviewed the work of other agents to ensure accuracy and adherence to quality standards.
  • Processing an average of 50 forms per day, while ensuring 100% accuracy.

Prescription Verification Specialist

1-800 Contacts
05.2022 - 03.2023
  • Followed all company policies and procedures to deliver quality work.
  • Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
  • Enhanced team productivity by streamlining processes and implementing time-saving strategies.
  • Verified an average of 1000 prescriptions per week to ensure accuracy and compliance with regulatory guidelines while maintaining a high level of attention to detail.
  • Managed a high-volume customer support queue, utilizing multitasking skills to address inquiries and resolve issues via phone, email, and live chat with placing orders, prescription questions, order updates, and processing returns.
  • Collaborated with a team to establish and meet daily performance goals that prioritized customer experience and satisfaction, while maintaining 100% accuracy and customer satisfaction.
  • Demonstrated strong product knowledge and understanding of company policies and procedures to effectively assist customers with their vision care needs.

Education

High School Diploma -

Tuacahn High School

Skills

  • Operational Efficiency
  • Planning and coordination
  • Cross-Functional Communication
  • Analytical Thinking
  • Data Entry
  • Attentive Customer Service
  • Verbal Communication
  • Attention to Detail
  • Training personnel

Timeline

Operations Specialist

My529
11.2023 - 04.2024

Prescription Verification Specialist

1-800 Contacts
05.2022 - 03.2023

High School Diploma -

Tuacahn High School

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Cylie Black