Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cylie Ratliff

Shadyside,Ohio

Summary

Customer Service Representative bringing top-notch oral and written communication skills, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. A hardworking and passionate job seeker with strong organizational skills eager to secure a successful position. Ready to help the team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Service Agent

Enterprise Holdings
09.2022 - Current
  • Maintained well-developed relationships with customers and fellow employees using strong problem-solving and positive engagement skills.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Performed routine maintenance on vehicles.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Suggested additional services to customers in order to meet upsell goals.
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Suggested add-on services that would be helpful to customers and improve bottom line.

Banquet Assistant

Grand Vue Park
06.2021 - 08.2022
  • Helped plan weddings and other special events.
  • Arranged tables and chairs for special occasions and events.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Set up advertising signs and displays on shelves, counters, and tables.
  • Interpreted instructions to schedule and set up events to client specifications.
  • Liaised with catering department about event changes and implemented requested adjustments.
  • Delegated tasks to staff members to maximize production under tight deadlines.

Sales Associate

Kohls Department Store
08.2021 - 10.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Sales Associate

American Eagle Outfitters, Inc
03.2021 - 08.2021
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Medical File Clerk

Dr Naba Goswami
04.2020 - 11.2020
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Supported medical staff by providing organized and accurate medical records.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
  • Maintained patient confidence by keeping patient records information confidential.
  • Maintained patient records systems by archiving, scanning and indexing important documents and files.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.

Education

Associate of Science - Radiologic Technology

Belmont College
Saint Clairsville, OH
05.2025

Real Estate License -

Davis College
Toledo, OH
08.2022

High School Diploma -

Penn Foster High School
Scranton, PA
02.2018

Skills

  • Vehicle Detailing
  • Quality Control
  • Technical Support
  • Workflow Management
  • Order Fulfillment
  • Handling Customer Complaints
  • Stain Removal Procedures
  • Basic Maintenance
  • Vehicle Assessment
  • Computer Skills
  • Customer Service
  • Documentation and Reporting
  • Data Entry
  • Data Processing
  • Tech-Savvy
  • Performance Goals
  • Records Management
  • Listening Skills
  • Sales Expertise
  • Conflict Resolution

Timeline

Service Agent

Enterprise Holdings
09.2022 - Current

Sales Associate

Kohls Department Store
08.2021 - 10.2021

Banquet Assistant

Grand Vue Park
06.2021 - 08.2022

Sales Associate

American Eagle Outfitters, Inc
03.2021 - 08.2021

Medical File Clerk

Dr Naba Goswami
04.2020 - 11.2020

Associate of Science - Radiologic Technology

Belmont College

Real Estate License -

Davis College

High School Diploma -

Penn Foster High School
Cylie Ratliff