Cylie Smith
Anamosa,IA
Summary
Dynamic and detail-oriented professional with a proven track record at Walmart, excelling in customer service and product knowledge. Adept at utilizing inventory management systems to ensure order accuracy and enhance the shopping experience for clients. Friendly and compassionate individual with strong interpersonal skills and passion for patient care. Knowledge of basic medical terminology and proficiency in vital sign monitoring and patient assistance. Committed to providing high-quality care to improve patient well-being.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Personal Shopper
Walmart
06.2024 - Current
- Assisted customers in identifying and selecting suitable products based on preferences and needs.
- Maintained knowledge of current trends and product availability to provide informed recommendations.
- Coordinated with suppliers to ensure timely delivery of requested items for clients.
- Utilized inventory management systems to track product availability and assist in restocking efforts.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to enhance overall shopping experience for clients.
- Adapted quickly to changing product offerings and customer demands, ensuring efficient service delivery.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Recommended alternative products or options when specific items were out of stock or unavailable.
- Facilitated seamless shopping experiences during high-demand sales periods, securing desired items before stock depletion.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
- Set and achieved company defined sales goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Achieved or exceeded company-defined sales quotas.
Patient Care Technician
Mercy Hospital
06.2023 - 10.2023
- Assisted nursing staff with patient monitoring and care procedures, ensuring comfort and safety.
- Documented vital signs accurately in electronic medical records to maintain comprehensive patient histories.
- Provided support during medical procedures, enhancing efficiency of care delivery in fast-paced environments.
- Maintained cleanliness and organization of patient care areas, contributing to a safe healthcare environment.
- Collaborated with team members to develop patient-centered care plans, improving overall service quality.
- Responded promptly to patient needs and concerns, enhancing satisfaction through compassionate support.
- Trained new staff in operational procedures and best practices for delivering high-quality patient care.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Maintained clean and safe environment to promote patient safety and comfort.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reduced stress for patients and families through effective communication and empathetic support.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Patient Care Technician
UnityPoint Health - Allen Hospital
08.2022 - 11.2022
- Assisted nursing staff with patient monitoring and care procedures, ensuring comfort and safety.
- Documented vital signs accurately in electronic medical records to maintain comprehensive patient histories.
- Provided support during medical procedures, enhancing efficiency of care delivery in fast-paced environments.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reduced stress for patients and families through effective communication and empathetic support.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Upheld infection control and prevention policies across different patient-facing areas.
- Transported patients between rooms and appointments or testing locations.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention.
Education
No Degree -
Anamosa High School
Anamosa05-2021
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Online order processing
- Upbeat and outgoing attitude
- Heavy lifting
- Verifying order accuracy
- Product knowledge
- Lift up to 80 pounds
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Analytical thinking
Certification
- CNA - Certified Nursing Assistant
- BLS
- Mandatory reporter
- De-escalation training for high acuity patients
Timeline
Personal Shopper
Walmart
06.2024 - Current
Patient Care Technician
Mercy Hospital
06.2023 - 10.2023
Patient Care Technician
UnityPoint Health - Allen Hospital
08.2022 - 11.2022
No Degree -
Anamosa High School
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