Cylina Wharton

• Collected room deposits, fees, and payments.
• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
• Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
• Handled emergency situations with calmness and efficiency, ensuring guest safety.
• Assisted in training new front desk agents, sharing best practices and procedures.
• Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
• Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
• Maintained clean and organized front desk areas to uphold polished company image.
• Improved team communication with daily briefing on occupancy, events, and guest requests.
• Kept accounts in balance and ran daily reports to verify totals.
• Monitored hotel's budget and financial records.

Ran all daily reports. Balanced all accounts.Paid invoices. Ordered inventory for all departments. Responded to guest reviews. Sent necessary emails to Corporate office. An preformed front Desk duties as well. As Social Hostess my duties were prep an server small buffet for in house guest an socialize with them while promoting the Hotel Brand.