Cymantha Glasheen
Amesbury,MA
Summary
I am a dynamic and customer-focused professional with a proven track record of building lasting client relationships. After a 2023 layoff, I embraced a unique opportunity to deepen my connection with my community, working at a local beach hotel and two breweries (using Toast at both). These roles honed my adaptability, problem-solving, and people skills while fostering meaningful relationships. Now, as my husband and I plan to grow our family, I am eager to bring my passion for service and community back to a corporate setting, contributing to a mission-driven organization that aligns with my values.
Overview
7
7
years of professional experience
Work History
Bartender + Server
Riverwalk Brewery
Newburyport, MA
09.2024 - Current
- Efficiently serve drinks and food, enhancing guest satisfaction and loyalty
- Manage inventory to ensure popular beverages are available to foster sales growth through Toast
- Resolve customer complaints, maintaining high service standards through feedback recieved on Toast
- Create welcoming atmosphere, while fostering relationships with regular mug club customers
Guest Experience Manager + Beach Bartender
Lark Hotels – Blue Inn on the Beach
Plum Island, MA
04.2024 - Current
- Oversee guest interactions, ensuring smooth bookings, check-ins, and resolving inquiries
- Coordinate with housekeeping and maintenance to enhance guest satisfaction and stay quality
- Organize and execute event logistics, maintaining safety and accessibility for all attendees
- Orchestrate seamless guest experiences, from bookings to check-outs, while bartending at beach events and preparing daily breakfasts for guests
Owner & Imposter Syndrome + ADHD Coach
The Imposter Syndrome Coach Who Has Imposter Syndrome
Amesbury, MA
09.2021 - Current
- Guide women in overcoming imposter syndrome, fostering confidence and career growth
- Develop and lead impactful workshops on imposter syndrome awareness for companies such as Movable Ink, WISE, & Tiimo
- Manage brand presence through strategic content creation and social media engagement
- Deliver over 300 coaching hours, driving significant personal and professional development for my clients
- Drive tangible improvements in clients’ career trajectories by implementing tailored coaching techniques and measurable goal-setting processes
Seasonal Event Support Staff & Bartender
Smuttynose Brewing
Hampton, NH
04.2024 - 10.2024
- Elevate guest experiences at events by crafting and fostering a welcoming atmosphere to drive customer satisfaction and loyalty
- Optimize event operations at Smuttynose Brewing, ensuring seamless execution and enhancing overall efficiency
- Efficiently serve & sell drinks in a quick and timely manner using Toast
Channel Activation Manager
Movable Ink
New York, NY
04.2022 - 09.2023
- Led strategic mobile marketing discussions with top clients, such as JetBlue, Hello Fresh, and HSN to enhance account engagement
- Developed mobile playbooks boosting sales team’s deal-closing efficiency
- Managed SMS product launch, equipping sales with crucial pricing and mockup tools
- Orchestrated global SPIFFs with the BDR team, achieving140% growth in mobile call bookings
- Revamped the internal mentorship program, mentored several women by helping foster career growth
Customer Success Manager
Salsify
Boston, MA
02.2021 - 03.2022
- Managed $10M ARR, enhancing platform success for 165 accounts
- Executed virtual events, generating $1.3M in sales
- Maintained 85% renewal rate, adding $2M ARR
- Recognized with MYP CSM award and Most Empowered Employee Company award at our annual kick off
- Analyzed customer data to identify growth opportunities, leading to tailored solutions that significantly improved client retention and satisfaction rates
- Fostered strong partnerships with cross-functional teams to streamline processes, enhancing overall efficiency and customer support quality
Account Manager
Salsify
Boston, MA
02.2020 - 02.2021
- Achieved 100% renewal rate in Q2Y20, ensuring client retention and satisfaction
- Established a company LinkedIn group to connect clients with job opportunities during COVID-19 to help with laid off clients & customers who were growing
- Fostered professional growth within team, guiding 3 BDRs to AE roles
- Created supportive environment for clients navigating pandemic-related challenges
Associate Account Manager
Salsify
Boston, MA
04.2019 - 02.2020
- Managed renewals, expanded platform use for 120+ clients, boosting retention and satisfaction
- Achieved Rookie of the Quarter, exceeding quota by 100%, demonstrating exceptional performance
- Drove exceptional performance, surpassing 180% of 2019 quota and securing the prestigious President’s Club Award for outstanding achievement
- Analyzed customer needs and usage patterns to strategically expand platform adoption, resulting in significant revenue growth and improved retention rates
- Fostered strong relationships with clients and internal teams, facilitating seamless renewals and driving platform expansion across diverse customer base
Senior Business Development Representative
Salsify
Boston, MA
10.2018 - 04.2019
- Consistently exceeded sales quotas, achieving 133% of quota in 2018 and 150% in 2019
- Pioneered new outreach strategies, significantly boosting lead generation and conversion rates for Salsify’s product
- Partnered cross-functionally to refine sales processes, enhancing team efficiency and contributing to department-wide success
Business Development Representative
Salsify
Boston, MA
04.2018 - 10.2018
- Led initiatives generating $150K pipeline, secured 31 meetings in ramping period, earned Rookie of the Quarter
- Pioneered outreach strategies, enhancing lead generation efficiency and contributing to substantial pipeline growth for Salsify’s product offerings
Education
B.S. - Business Administration & Management, Environmental Science
Saint Michael’s College
Vermont05-2017
Skills
- Account Management
- Customer Relationship Management
- Creative Problem Solving
- Account Strategy
- Customer Advocacy
- Sales Strategy
- Google Suite
- Public Speaking
- Content Creation
- Salesforce
- Salesloft
- LinkedIn Sales Navigator
- Notion
- Slack
- Canva
- Gong
- Wix
- Zoom
- Toast
- Yoga Teacher
- Coaching & Mentorship
Timeline
Bartender + Server
Riverwalk Brewery
09.2024 - Current
Guest Experience Manager + Beach Bartender
Lark Hotels – Blue Inn on the Beach
04.2024 - Current
Seasonal Event Support Staff & Bartender
Smuttynose Brewing
04.2024 - 10.2024
Channel Activation Manager
Movable Ink
04.2022 - 09.2023
Owner & Imposter Syndrome + ADHD Coach
The Imposter Syndrome Coach Who Has Imposter Syndrome
09.2021 - Current
Customer Success Manager
Salsify
02.2021 - 03.2022
Account Manager
Salsify
02.2020 - 02.2021
Associate Account Manager
Salsify
04.2019 - 02.2020
Senior Business Development Representative
Salsify
10.2018 - 04.2019
Business Development Representative
Salsify
04.2018 - 10.2018
B.S. - Business Administration & Management, Environmental Science
Saint Michael’s College
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