I am seeking a challenging and rewarding career with your company, where I can utilize my interpersonal skills to benefit your company. My drive, energy, determination, and work ethic will make me an asset.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Quality Assurance Analyst
Trove
Brisbane, CA
03.2019 - 10.2023
Inspects and audits processed product by verifying catalog information within brand partner condition guidelines
Inspect receiving associates work by thoroughly and efficiently checking for flaws, repairs and deficiencies to ensure an excellent customer experience
Control and reprocess rejected items by doing physical inspection of product and sending them off to their final location within send back locations
Report to management about audit results and logistical findings within our brand partners and to recommend changes in operations
Maintain compliance with all SOP with documentation of ID
Train and coach consistently on deficiencies within receiving associates fold and photo produced product to increase proficiency within production and create a positive impact with our consumers
Produce up to the minute information, using internal computer systems, to allow management to base decisions on actual data gathered from daily spot-checks and ongoing production.
Loss Prevention Associate
Ross Dress for Less
Foster City, CA
11.2019 - 02.2023
Conduct safety and security tours of the distribution center identifying unsafe acts and weaknesses in the protection program
Respond to emergency situations and security related incidents and take appropriate actions, as stated by corporate policy
Conduct audits that are designed to uncover associate dishonesty and security audits to ensure physical security standards
Conduct on-going loss prevention and safety awareness programs for associates.
Cupery Lead
Thistle
Oakland, CA
06.2017 - 08.2018
Prepped food according to weekly orders with team by using proper safety precautions and sanitary measures
Monitor production of teamwork flow to ensure compliance with applicable regulations and laws and resolution of any problems that arise
Train workers in food preparation and in service, sanitation and safety procedures
Supervise and participate in kitchen and dining area cleaning activities
Control inventory count of food and equipment and report shortages to designated personnel.
Merchandise Handler
GAP Inc.
Fresno, CA
12.2016 - 05.2017
Verifying the accuracy and quantity and quality of incoming deliveries
Identifying and locating the right products during delivery process
Collaborating with internal departments to locate missing packages, fix incorrect deliveries and replace damaged products
Track stock within the warehouse, record orders and store merchandise.
Softline Merchandiser
Kmart
Hayward, CA
08.2013 - 10.2015
Merchandised products for display and placement in a way that attracts sales
Moved products onto displays and maintained quality and quantity of products by rotating products and replenishing products with back stock
Maintained fixture cleanliness to enhance sales
Communicate with management regarding product discrepancies and/or customer issues.
Team Member
Century Theatres
Hayward, CA
07.2013 - 07.2015
Operated POS system for all transactions completed on assigned register, including proper cash balancing, distributing correct inventory and tickets associated with each sale and reporting any concerns to management
Properly utilized personal protective equipment with completing position-specific tasks
Ensured tickets were sold in accordance with company policy
Conducted theater inspections where I would monitor movie presentation and sound quality, watched for film and content theft and help maintain a safe quality environment working the auditoriums
Monitored safety and security issues and report it to management.
Education
Bachelors in Sociology -
CSU Fresno
05.2018
Associate in arts (AA) in Liberal Arts -
Fresno City College
01.2012
High school -
Oakland Military Institute, College Preparatory Academy
01.2007
Skills
Shipping & Receiving
Order Picking
Warehouse Experience
Quality Assurance
Loss Prevention
Food Safety
Supervising Experience
Microsoft Office
Customer service
POS
Merchandising
Certification
Premier Food Safety Certificate, 04/01/22, 04/01/25
Personal Information
Title: Quality Assurance Analyst
Timeline
Loss Prevention Associate
Ross Dress for Less
11.2019 - 02.2023
Quality Assurance Analyst
Trove
03.2019 - 10.2023
Cupery Lead
Thistle
06.2017 - 08.2018
Merchandise Handler
GAP Inc.
12.2016 - 05.2017
Softline Merchandiser
Kmart
08.2013 - 10.2015
Team Member
Century Theatres
07.2013 - 07.2015
Bachelors in Sociology -
CSU Fresno
Associate in arts (AA) in Liberal Arts -
Fresno City College
High school -
Oakland Military Institute, College Preparatory Academy
Premier Food Safety Certificate, 04/01/22, 04/01/25
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