Cymone Wright
Summary
Professional healthcare support specialist with strong focus on patient care and safety. Skilled in efficiently transporting patients, ensuring comfort, and maintaining confidentiality. Known for effective teamwork, adaptability, and achieving positive outcomes in fast-paced environments. Reliable, compassionate, and well-versed in handling medical equipment and adhering to protocols.
Overview
7
7
years of professional experience
Work History
Patient Transporter
University of Baltimore Washington Medical Center
03.2023 - Current
- Monitored vital signs during transport when required by the facility or physician orders.
- Assisted patients with entering and exiting vehicles, and transferring from or to wheelchairs or stretchers.
- Checked all medical documents for accuracy prior to transporting patients.
- Utilized transportation EMR system to record transport and report information.
- Ensured patients' comfort by providing blankets, pillows, water, and other necessary items.
- Maintained facility and patient confidentiality, complying with HIPPA policies and procedures.
Client Service Coordinator
Banfield The Pet Hospital
06.2021 - 01.2022
- Presented and explained fees, clearly clarifying invoices and company policies.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Monitored incoming emails from clients and responded accordingly within 24 hours.
- Maintained client relationships and listened to needs and pain points to provide strategic internal feedback.
- Documented customer correspondence in CRM to track requests, problems and solutions.
Cashier Team Lead
Chick-fil-A
03.2018 - 03.2020
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Monitored checkout counters and self-checkout areas to assist with complex transactions.
- Monitored cashier performance, providing feedback as needed.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Education
Some College (No Degree) - General Studies
The Community College of Baltimore County
Catonsville, MDCertificate - Certified Nursing Assistant
Anne Arundel Community College
Arnold, MD02-2025
High School Diploma -
Parkville High School
Parkville, MD06-2020
Skills
- Patient Communication
- Scheduling Coordination
- Patient Escorting
- Equipment Management
- Transportation
- Medical Terminology Knowledge
- Customer Service
- Medical Documentation
- Patient Safety
- Data Entry
- Retail Sales Customer Service
- Project Management Abilities
- Microsoft PowerPoint
- Team Development
- Lead Generation
- Staff Training
- Critical Thinking
- CRM Software
- Basic life support certification
- Mobility assistance
- Medical terminology
- Vital sign monitoring
- Activities of daily living ADL assistance
- Medical recordkeeping
- Time management
- Attention to detail
- Multitasking Abilities
- Detail-oriented
- Adaptability and flexibility
- Verbal and written communication
Timeline
Patient Transporter
University of Baltimore Washington Medical Center
03.2023 - Current
Client Service Coordinator
Banfield The Pet Hospital
06.2021 - 01.2022
Cashier Team Lead
Chick-fil-A
03.2018 - 03.2020
Some College (No Degree) - General Studies
The Community College of Baltimore County
Certificate - Certified Nursing Assistant
Anne Arundel Community College
High School Diploma -
Parkville High School
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