Cyn Moore
Roseville,MI
Summary
Dedicated and hardworking individual with over 10 years of valuable customer service experience. Constantly driven to expand knowledge and grow as an employee, fueling a passion for excellence. Possesses a strong customer service mindset and exceptional communication skills, well-equipped to excel in any work environment that aligns with abilities and aspirations.
Overview
16
16
years of professional experience
Work History
Medical Receptionist
St. Clair Orthopedics and Sports Medicine
Saint Clair Shores, MI
06.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Obtained payments from patients and scanned identification and insurance cards.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
Patient Financial Services Representative
Beaumont Health
Southfield, MI
04.2021 - 01.2022
- Process customer payments
- Answer customer questions regarding billing, service problems, insurance, and account balances
- Resolve delinquent account balances
- Setting up payment plans based on set guidelines
- Improved patient satisfaction by providing timely and accurate financial information.
- Negotiated payment arrangements with self-pay patients, offering flexible solutions that aligned with their financial capabilities.
- Assisted patients in understanding their financial responsibilities, guiding them through available payment options and resources.
Scheduling Coordinator
Henry Ford Health System
Sterling Heights, MI
09.2018 - 07.2020
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Set up appointments with interested customers according to schedule availability.
- Updated patient records with accurate, current insurance policy information.
Account Specialist
Landmann USA
Fairburn, GA
07.2017 - 06.2018
- Data management
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Portal maintenance
- Invoicing and tracking
- Process orders for shipment
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
Data Entry Specialist/Customer Service
Proctor Financial, Inc
Troy, MI
03.2016 - 06.2017
- Responsible for handling inbound phone calls pertaining to property insurance questions
- In addition to answering questions and assisting clients, I must be able to multi-task between various systems to research and document the phone calls
- I had to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis
- Faxing, emailing, and mailing documents
- Sales Included but nor reqiured
Customer Service Specialist
U.S. Medical Management
Troy, MI
11.2014 - 01.2016
- Promptly answers, screens, and processes medical service requests and telephone inquiries with strict adherence to confidentiality agreements and policies and procedures
- Collects and enters patient intake information into the appropriate medical service software system to initiate the transaction
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Retail Manager
Forever Young Beauty And Cosmetics
Detroit, MI
10.2010 - 05.2013
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Controlled store inventory and reviewed cash handling and operations reports.
- Trained and developed new employees for ease of transition into team.
Secretary
City Council Building
Detroit, MI
02.2009 - 09.2009
- Seasonal Job to get upcoming election ballots prepped and ready
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Education
High school diploma -
Finney High School
Detroit, MI06.2009
Skills
- Customer service
- Active Listening Skills
- Attention To Detail
- Leadership
- Organization
- Flexibility
- Computer Literacy
- Time Management
- Problem Solving
- Responsibility
Timeline
Medical Receptionist
St. Clair Orthopedics and Sports Medicine
06.2022 - Current
Patient Financial Services Representative
Beaumont Health
04.2021 - 01.2022
Scheduling Coordinator
Henry Ford Health System
09.2018 - 07.2020
Account Specialist
Landmann USA
07.2017 - 06.2018
Data Entry Specialist/Customer Service
Proctor Financial, Inc
03.2016 - 06.2017
Customer Service Specialist
U.S. Medical Management
11.2014 - 01.2016
Retail Manager
Forever Young Beauty And Cosmetics
10.2010 - 05.2013
Secretary
City Council Building
02.2009 - 09.2009
High school diploma -
Finney High School