Cynthia Garza
Houston,TX
Summary
Dynamic Bilingual Customer Service Representative with 3 years of experience handling incoming calls, resolving customer issues, inputting orders and processing shipments. Native English speaker and fluent in Spanish. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices
Overview
6
6
years of professional experience
Work History
Bilingual Customer Service Representative
HGS - Hinduja Global Solutions (Affina)
Waterloo, IA
10.2013 - 11.2015
- Communicated with management when customer issues escalated and worked to find resolutions.
- Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish -speaking customers.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered up to 120 calls per day in busy, fast-paced office for both English and Spanish-speaking customers.
Production Clerk and Spanish Interpreter
Tyson Foods Inc.
Waterloo, IA
09.2006 - 12.2010
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Reviewed order data to verify transactions and shipping dates.
- Received and routed business correspondence to correct departments and staff members.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
Education
Associate of Arts - Network And System Administration
Hawkeye Community College
Waterloo, IA06.2024
Skills
- Upbeat and Positive Personality
- POS Systems and Ordering Platforms
- Responding to Difficult Customers
- Customer Account Management
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Multitasking and Prioritization
- Understanding Customer Needs
Timeline
Bilingual Customer Service Representative
HGS - Hinduja Global Solutions (Affina)
10.2013 - 11.2015
Production Clerk and Spanish Interpreter
Tyson Foods Inc.
09.2006 - 12.2010
Associate of Arts - Network And System Administration
Hawkeye Community College