Cynthia Trujillo

Key Responsibilities:

• Case Management: Using the Judicial Information System (JIS) to open, docket (enter data, add codes, link images), and close cases.
• Document Processing: Handling filings, scanning, distributing documents, and managing exhibits.
• Financial Duties: Assessing fees, receipting money, preparing deposits, disbursing bonds, and reconciling funds.
• Customer Service: Assisting the public (especially pro se litigants) with general procedural questions, but not legal advice.
• Court Support: Expediting orders of protection, maintaining records, and liaising with court staff, attorneys, and the public.
• Technical Support: Troubleshooting recording equipment and performing system maintenance.

• Analyzed Medicaid eligibility criteria and guidelines to determine coverage options for clients
• Conducted thorough assessments of client financial documents to determine qualification for Medicaid benefits
• Resolved complex Medicaid eligibility issues and discrepancies through effective communication and problem-solving skills
• Reduced errors in eligibility decisions with meticulous attention to detail and thorough documentation of applicant information
• Achieved timely resolution of cases, conducting comprehensive reviews and maintaining close communication with applicants
• Maintained up-to-date knowledge of relevant laws, regulations, and policy changes affecting Medicaid eligibility determinations
• Managed high caseloads efficiently, prioritizing tasks effectively and utilizing time-management skills to meet deadlines consistently.

• Utilized Lyft's application to provide services to clients that request services
• Followed relevant safety regulations and state laws governing vehicle operation and ensure that passengers follow safety regulations
• Tested vehicle equipment such as lights, brakes, horns, or windshield wipers, to ensure proper operation
• Arranged to pick up particular customers or groups that had scheduled pick ups
• Obeyed traffic laws and followed established traffic and transportation procedures
• Inspected and maintained vehicle supplies and equipment, such as gas, oil, water, tires, lights, or brakes, to ensure that vehicles are in proper working condition

• Conducted quality control checks and implemented corrective actions to maintain product standards
• Delivered quality products with effective use of control procedures and good inspection skills
• Performed inspections of the wafer though bright light and microscope inspection
• Maintained equipment in good working order by checking settings and operation, troubleshooting problems and completing basic repairs
• Assisted with maintaining good manufacturing practices on semi-conductor production line
• Resolved issues quickly to maintain productivity goals
• Took on additional shifts during peak work periods to keep projects on schedule.

• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
• Trained employees in company and regulatory compliance requirements to promote conformance
• Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement
• Maintained CRM database with customer updates and report generation
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
• Improved office operations by automating client correspondence, record tracking and data communications
• Completed bi-weekly payroll for three employees
• Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.

• Supervised daily activities of drivers and package handlers to ensure that all assigned duties are accomplished safely and timely
• Performed supervisor duties- time cards, drivers follow-ups, package tracking, will calls, customer service shift end reports, employee relations, inter office email
• Met customer service standards and expectations consistently by effectively communicating and actively listening.

• Acquired the contract to comply with the SLA and to assist the partners in the start-up of newly established law firm.

• Assisted Sole Managing Partner to grow single attorney practice into Law Practice with diverse pool of attorneys and practice areas
• Established positions needed for support staff, created job descriptions, and established position requirements for multi-level of skills and experience needed to support attorneys, clients and firm administrator
• Established client services department to provide best customer service from free consultation till finalization of client's case
• Responsible for all support staff training
• Developed and implemented professional development programs that would assist each team member in establishing skills necessary to be proficient in the job duties expected for their position, and to build skills and confidence for the potential to move up with-in the firm and increase their earning potential
• Established pay schedules that increased employees pay based on their dedication, collaboration, innovation and overall contributions to the growing firm
• Evaluated job positions, determining classification, exempt or non-exempt status, and salaries
• Ensured company compliance with federal and state laws, including reporting requirements
• Prepared and maintained all personnel records and created employee handbook that was aligned with all state and federal employment regulations
• Responsible for new and existing client financial agreements
• Handled all firm's finances including accounts payable, accounts receivables, invoicing and final client disbursements, this also entailed monitoring trust account for discrepancies insuring trust account was balanced at all times
• Updated network infrastructure, including transition to VOIP phone system, deployed Microsoft 365 created SharePoint file sharing database trained all end users
• Maintained network. VOIP and desk tops systems

• Managed Senior System Engineers, Telecommunication Engineers, Network, Computer and Telecom Technicians
• Communicated with customers, sales staff, or marketing staff to determine customer needs
• Designed, organized, and delivered product awareness, skills transfer, or product education sessions for staff and customers.
• Developed and implemented solutions for network trouble shooting and preventative maintenance
• Developed procedures for installation, use, including troubleshooting of communications hardware or software
• Developed conceptual, logical, or physical network designs
• Developed network-related documentation for clients
• Developed disaster recovery plans for clients
• Developed and maintained project reporting systems for upper management and business partners.
• Evaluated network designs to determine whether customer requirements are met efficiently and effectively
• Developed procedures to track, project, or report network availability, reliability, capacity, or utilization for all client's networks
• Conferred with management and conducted surveys to identify training needs based on projected production processes, changes, and other factors