Cynda Hollenbeak
Burney,United States
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
UnitedHealthcare
Chico, CA
12.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Recorded account information to open new customer accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Special Needs Caregiver
In Home Supportive Services
Burney, United States
09.2006 - 06.2020
- Evaluated client progress toward established annual and quarterly goals.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Helped with home management tasks, meal preparation, grocery shopping and routine cleaning.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Monitored clients' overall health and well-being and noted significant changes.
- Scheduled daily and weekly care hours for client caseload.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Supervised [Number] household staff, contractors and vendors
Health Information Specialist
Mayer Memorial Hospital
Fall River Mills , CA
01.2005 - 08.2006
- Sorted, scanned and indexed documents, developed workflows and processed workflow reports to keep clinical records maintained in accordance with guidelines.
- Directed and assisted pulling and procurement of medical files according to established procedures.
- Implemented new coding and billing procedures that helped alleviate number of denied claims from insurance carriers.
- Maintained relationships with medical providers, suppliers and reporters.
General Merchandise Clerk
Safeway
Los Altos, CA
04.1996 - 03.2002
- Gained and maintained knowledge of general merchandise to accurately respond to customer questions and make suggestions about products and services.
- Labeled, stocked and inventoried general merchandise and reviewed expiration dates to keep items properly rotated.
- Executed revised sales plans and reset zones to incorporate new merchandise.
- Completed efficient weekly pricing changes for general merchandise categories.
- Resolved customer complaints and escalated to store management for enhanced support when necessary to drive positive customer experiences.
- Maintained superior customer service levels by prioritizing customers' needs over merchandising assignments.
- Rotated stock correctly to minimize spoilage and waste.
- Helped customers select merchandise by offering multiple product options fitting specific needs.
Education
Medical Billing And Coding
Silicon Valley College
San Jose, CAHigh School Diploma -
Enterprise High School
Redding, CA05.1986
Skills
- Decision Making
- Care Planning
- Sound Judgment
- Client Records Management
- Leadership
- Social development and integration
- IEP compliance
- Documentation
Timeline
Customer Service Representative
UnitedHealthcare
12.2021 - Current
Special Needs Caregiver
In Home Supportive Services
09.2006 - 06.2020
Health Information Specialist
Mayer Memorial Hospital
01.2005 - 08.2006
General Merchandise Clerk
Safeway
04.1996 - 03.2002
Medical Billing And Coding
Silicon Valley College
High School Diploma -
Enterprise High School
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