CYNDASIA DAVIS
Copperas Cove
Summary
Security Specialist with over 9 years of experience, adept in law enforcement, technical support, and customer service. Demonstrates proficiency in network support, remote access software, and mobile device troubleshooting. Committed to enhancing security protocols and customer interaction through detailed analysis and problem-solving skills. Sets high standards of performance, ensuring meticulous attention to detail and operational excellence.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
GC Services (intelogix)
10.2024 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Juvenile Supervision Officer
Juvenile Detention Center
08.2024 - 10.2024
- Promoted positive change by providing consistent support, guidance, and encouragement to at-risk youth.
- Leveraged strong communication skills to liaise with court personnel, probation officers, and other community stakeholders in the best interests of each juvenile.
- Improved rehabilitation efforts through developing and implementing individualized behavior plans for each juvenile.
- Ensured accurate record keeping of daily activities, incidents, and progress reports for effective case management.
Correctional Officer
Texas Department of Criminal Justice
11.2019 - 04.2024
- Ensures prisoner safety and regulation through vigilant supervision
- Maintains a secure environment by enforcing strict custody and control protocols
- Promotes inmate rehabilitation through supportive interaction and guidance
- Resolves conflicts and crises effectively, ensuring minimal disruptions
- Contributes to overall prison security, impacting the safety of staff and inmates
- Safeguarded a secure environment through vigilant supervision, reducing incidents
- Enhanced prisoner compliance by 30% through the implementation of effective control measures
- Maintained meticulous records, ensuring accurate tracking of prisoner movements and activities
- Worked closely with a team of officers to coordinate operations and maintain high safety standards
Fulfillment Associate
Amazon
01.2022 - 09.2022
- Responsible for scanning, locating packages and placing where they belong
- The job consist of walking, bending, lifting and stacking
- Moving and working efficiently in a timely matter
- Interact with customers in response to inquiries, concerns, and requests about products and services
- Gather customer/product information and determine the issue by analyzing the symptoms
- Diagnose and resolve technical issues involving internet connectivity, email, application downloads, and more
- Research using available resources, including article database systems
- Proper phone and chat etiquette, positive positioning
- Skilled at responding to multiple chat conversations simultaneously, including messages from your team, leadership, and support groups
- Experience with mobile devices (smartphones, tablets, mp3 players)
- Ability to empathize with customers, making them the primary focus of your actions, then tailoring communication to each caller
- Sets high standards of performance for self, assuming responsibility and accountability for successfully completing assignments or tasks
- Efficiently managed package processing, ensuring timely delivery and customer satisfaction
Technical Support Representative
Kelly Services
02.2019 - 07.2019
- Interact with customers in response to inquiries, concerns, and requests about products and services
- Gather customer/product information and determine the issue by analyzing the symptoms
- Diagnose and resolve technical issues involving internet connectivity, email, application downloads, and more
- Research using available resources, including article database systems
- Proper phone and chat etiquette, positive positioning
- Skilled at responding to multiple chat conversations simultaneously, including messages from your team, leadership, and support groups
- Experience with mobile devices (smartphones, tablets, mp3 players)
- Ability to empathize with customers, making them the primary focus of your actions, then tailoring communication to each caller
- Sets high standards of performance for self, assuming responsibility and accountability for successfully completing assignments or tasks
Technical Support Representative
Conduent
12.2017 - 05.2018
- Resolved customer technical issues, enhancing user experience
- Identified and recommended system improvements, boosting performance
- Guided customers through problem-solving steps, ensuring satisfaction
- Elevated customer satisfaction by solving tech issues and streamlining system performance at Conduent
- Achieved high customer satisfaction by promptly resolving technical issues
- Meticulously identified system enhancements, contributing to improved performance
Inventory Associate
RGIS Inventory Specialists
06.2017 - 11.2017
- Priced merchandise, stocked shelves and took inventory of supplies
Cashier
Walmart Supercenter
01.2016 - 01.2017
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Described product to customers and accurately explained details and care of merchandise
- Politely assisted customers in person and via telephone
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Directed calls to appropriate individuals and departments
- Organized store merchandise racks by size, style and color to promote visually appealing environment
- Folded and arranged garments in attractive displays
Server
Pizza Hut
09.2015 - 01.2016
- Consistently provided friendly guest service and heartfelt hospitality
- Promptly and empathetically handled guest concerns and complaints
- Demonstrated integrity and honesty while interacting with guests, team members and managers
- Cross-trained and coordinated scheduling with team members to ensure seamless service
- Prepared all food orders within a 2-3 minute time frame
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures
Education
High School Diploma -
Ellison High School
Killeen, tx05.2015
Skills
- TEAM PLAYER
- CSR
- Call Center
- Customer Support
- Mobile Devices
- Technical Support
- Active Directory
- Law Enforcement
- Help Desk
- Network Support
- Desktop Support
- Operating Systems
- Microsoft Windows
- Remote Access Software
Timeline
Customer Service Representative
GC Services (intelogix)
10.2024 - 01.2025
Juvenile Supervision Officer
Juvenile Detention Center
08.2024 - 10.2024
Fulfillment Associate
Amazon
01.2022 - 09.2022
Correctional Officer
Texas Department of Criminal Justice
11.2019 - 04.2024
Technical Support Representative
Kelly Services
02.2019 - 07.2019
Technical Support Representative
Conduent
12.2017 - 05.2018
Inventory Associate
RGIS Inventory Specialists
06.2017 - 11.2017
Cashier
Walmart Supercenter
01.2016 - 01.2017
Server
Pizza Hut
09.2015 - 01.2016
High School Diploma -
Ellison High School
Similar Profiles
Derek NevesDerek Neves
IT Software Quality Assurance Manager at GC Services / InteLogixIT Software Quality Assurance Manager at GC Services / InteLogix
Cheryl HALLCheryl HALL
Treasury Cash Management Representative at GC Services / IntelogixTreasury Cash Management Representative at GC Services / Intelogix
EDITH KELLEREDITH KELLER
Field Payroll Timekeeper at InteLogix (formerly GC Services)Field Payroll Timekeeper at InteLogix (formerly GC Services)