CYNDASIA DAVIS
Killeen,TX
Summary
Security Specialist with over 9 years of experience, adept in law enforcement, technical support, and customer service. Demonstrates proficiency in network support, remote access software, and mobile device troubleshooting. Committed to enhancing security protocols and customer interaction through detailed analysis and problem-solving skills. Sets high standards of performance, ensuring meticulous attention to detail and operational excellence.
Professional Behavioral Health Specialist with significant experience in supporting mental health care initiatives. Demonstrates strong interpersonal skills, effective communication, and empathy to foster therapeutic relationships. Proven ability to collaborate with multidisciplinary teams and adapt to evolving needs, ensuring reliable support in clinical settings. Skilled in patient assessment, crisis intervention, and implementing care plans to achieve positive outcomes.
Overview
11
11
years of professional experience
Work History
Behavioral Health Assistant
Cedar Crest Hospital & Residential Treatment Center
08.2025 - Current
- Assisted in implementing individualized treatment plans for clients with diverse behavioral health needs.
- Facilitated daily therapeutic activities to promote emotional and social development among residents.
- Monitored client progress, documenting behavioral observations and adjustments to care strategies.
- Collaborated with multidisciplinary teams to ensure comprehensive support for each resident's treatment goals.
- Provided crisis intervention support, de-escalating situations to maintain a safe environment for clients and staff.
- Trained new staff in behavioral health protocols and best practices for patient engagement and safety.
- Developed strong rapport with patients through active listening skills and genuine empathy for their struggles, establishing trust necessary for successful therapeutic relationships.
Home Health Aide
Harker Heights Home Health
02.2025 - 08.2025
- Provided personalized care and support to clients, ensuring safety and comfort in daily activities.
- Assisted with medication management, promoting adherence to prescribed health regimens.
- Monitored vital signs, reporting changes to healthcare professionals for timely interventions.
- Developed and implemented individualized care plans, enhancing client well-being and satisfaction.
Healthcare Customer Service Representative
MCI
03.2025 - 05.2025
- Resolved patient inquiries effectively, ensuring high levels of customer satisfaction.
- Managed healthcare account details, maintaining accuracy and confidentiality in records.
- Coordinated appointments and follow-up communications for patients, enhancing service efficiency.
- Streamlined issue resolution processes, reducing response times for customer inquiries.
Debt Collector
Intelogix
11.2024 - 01.2025
- Managed collection processes for overdue accounts, ensuring compliance with legal and company standards.
- Implemented effective communication strategies, enhancing client engagement and resolution rates.
- Developed negotiation techniques that improved recovery outcomes on delinquent accounts.
- Analyzed account data to identify trends, driving targeted collection efforts and improving efficiency.
Juvenile Supervision Officer
Bell County
08.2024 - 10.2024
- Supervised daily activities of juveniles, ensuring safety and compliance with facility policies.
- Collaborated with multidisciplinary teams to develop individualized treatment plans for youth offenders.
- Conducted regular assessments and evaluations to monitor behavior and progress of residents.
- Implemented conflict resolution strategies, reducing incidents and promoting a positive environment.
Cleaning Contractor
Tetra Technologies
07.2024 - 08.2024
- Supervised daily cleaning operations to ensure compliance with safety and quality standards.
- Trained new staff on cleaning protocols and equipment usage to enhance team performance.
- Implemented efficient cleaning schedules to optimize workflow and reduce downtime.
- Conducted regular inspections of facilities to identify areas for improvement in cleanliness.
Sales Associate
Aventiv
04.2024 - 05.2024
- Developed product knowledge to enhance customer interactions and drive sales.
- Cultivated strong relationships with customers to ensure repeat business and loyalty.
- Assisted in inventory management by tracking stock levels and coordinating restocking efforts.
- Implemented effective merchandising strategies to increase visibility of key products.
Correctional Officer
Texas Department of Criminal Justice
11.2019 - 04.2024
- Ensures prisoner safety and regulation through vigilant supervision
- Maintains a secure environment by enforcing strict custody and control protocols
- Promotes inmate rehabilitation through supportive interaction and guidance
- Resolves conflicts and crises effectively, ensuring minimal disruptions
- Contributes to overall prison security, impacting the safety of staff and inmates
- Safeguarded a secure environment through vigilant supervision, reducing incidents.
- Enhanced prisoner compliance by 30% through the implementation of effective control measures.
- Maintained meticulous records, ensuring accurate tracking of prisoner movements and activities.
- Worked closely with a team of officers to coordinate operations and maintain high safety standards.
Fulfillment Associate
Amazon
01.2022 - 09.2022
- Responsible for scanning, locating packages and placing where they belong. the job consist of walking , bending , lifting and stacking . Moving and working efficiently in a timely matter .
- Interact with customers in response to inquiries, concerns, and requests about products and services
- Gather customer/product information and determine the issue by analyzing the symptoms
- Diagnose and resolve technical issues involving internet connectivity, email, application downloads, and more
- Research using available resources, including article database systems
- Proper phone and chat etiquette, positive positioning
- Skilled at responding to multiple chat conversations simultaneously, including messages from your team, leadership, and support groups
- Experience with mobile devices (smartphones, tablets, mp3 players)
- Ability to empathize with customers, making them the primary focus of your actions, then tailoring communication to each caller
- Sets high standards of performance for self, assuming responsibility and accountability for successfully completing assignments or tasks
- Efficiently managed package processing, ensuring timely delivery and customer satisfaction.
Technical Support Representative
Kelly Services
02.2019 - 07.2019
- Interact with customers in response to inquiries, concerns, and requests about products and services
- Gather customer/product information and determine the issue by analyzing the symptoms
- Diagnose and resolve technical issues involving internet connectivity, email, application downloads, and more
- Research using available resources, including article database systems
- Skill and Knowledge Qualifications:
- Proper phone and chat etiquette, positive positioning
- Skilled at responding to multiple chat conversations simultaneously, including messages from your team, leadership, and support groups
- Experience with mobile devices (smartphones, tablets, mp3 players)
- Ability to empathize with customers, making them the primary focus of your actions, then tailoring communication to each caller
- Sets high standards of performance for self, assuming responsibility and accountability for successfully completing assignments or tasks
Technical Support Representative
Conduent
12.2017 - 05.2018
- Resolved customer technical issues, enhancing user experience
- Identified and recommended system improvements, boosting performance
- Guided customers through problem-solving steps, ensuring satisfaction
- Elevated customer satisfaction by solving tech issues and streamlining system performance at Conduent.
- Achieved high customer satisfaction by promptly resolving technical issues.
- Meticulously identified system enhancements, contributing to improved performance.
Inventory Associate
RGIS Inventory Specialists
06.2017 - 11.2017
- Inventory Associate
- Priced merchandise, stocked shelves and took inventory of supplies.
Cashier
Walmart Supercenter
01.2016 - 01.2017
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Politely assisted customers in person and via telephone.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Directed calls to appropriate individuals and departments.
- Organized store merchandise racks by size, style and color to promote visually appealing environment.
- Folded and arranged garments in attractive displays.
Server
Pizza Hut
09.2015 - 01.2016
- Consistently provided friendly guest service and heartfelt hospitality.
- Promptly and empathetically handled guest concerns and complaints.
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
- Cross-trained and coordinated scheduling with team members to ensure seamless service.
- Prepared all food orders within a 2-3 minute time frame.
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
Education
High School Diploma -
Ellison High School
Killeen, TX01-2015
Skills
- TEAM PLAYER
- CSR
- Call Center
- Customer Support
- Mobile Devices
- Technical Support
- Active Directory
- Law Enforcement
- Help Desk
- Network Support
- Desktop Support
- Operating Systems
- Microsoft Windows
- Remote Access Software
LANGUAGES
English
Timeline
Behavioral Health Assistant
Cedar Crest Hospital & Residential Treatment Center
08.2025 - Current
Healthcare Customer Service Representative
MCI
03.2025 - 05.2025
Home Health Aide
Harker Heights Home Health
02.2025 - 08.2025
Debt Collector
Intelogix
11.2024 - 01.2025
Juvenile Supervision Officer
Bell County
08.2024 - 10.2024
Cleaning Contractor
Tetra Technologies
07.2024 - 08.2024
Sales Associate
Aventiv
04.2024 - 05.2024
Fulfillment Associate
Amazon
01.2022 - 09.2022
Correctional Officer
Texas Department of Criminal Justice
11.2019 - 04.2024
Technical Support Representative
Kelly Services
02.2019 - 07.2019
Technical Support Representative
Conduent
12.2017 - 05.2018
Inventory Associate
RGIS Inventory Specialists
06.2017 - 11.2017
Cashier
Walmart Supercenter
01.2016 - 01.2017
Server
Pizza Hut
09.2015 - 01.2016
High School Diploma -
Ellison High School