Cyndee Sanchez

Answered phone calls and scheduled pick ups for damaged , non working, or old vehicles

• Assisted customers with inquiries and provided accurate product information.
• Resolved customer complaints through active listening and effective problem-solving techniques.
• Documented customer interactions in CRM software for future reference and issue tracking.
• Collaborated with team members to improve service delivery processes and enhance customer satisfaction.
• Maintained knowledge of products and services to offer appropriate recommendations to customers.
• Supported promotional initiatives by informing customers of current offers and discounts.
• Adapted quickly to new systems and procedures, demonstrating a commitment to continuous learning.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
• Fostered positive customer service culture within team which led to higher customer satisfaction rates.

Trouble shooting,sales,appointment set ups

• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Participated in training programs to enhance product knowledge and customer service skills.
• Analyzed customer service metrics to identify trends and develop strategies for improvement.
• Improved resolution time with effective problem-solving for customer complaints.
• Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Maintained up-to-date knowledge of product and service changes.
• Met customer call guidelines for service levels, handle time and productivity.
• Educated customers about billing, payment processing and support policies and procedures.
• Resolved customer complaints through active listening and effective problem-solving techniques.
• Adapted quickly to new systems and procedures, demonstrating a commitment to continuous learning.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.