Automotive Service Writer
Same Day Auto Repair
12.2023 - 07.2024
Hi, I’m
Cynthia Reyes
Armed Security Officer
OKLAHOMA
Summary
Over 20 years of customer service based sales, management, and law enforcement with excellent communication skills.
Work History
TriCorps SecurityTulsa, OK
Armed Security Officer
07.2023 - Current
Job overview
- Performed hourly patrols of building areas, private residences, and facility grounds.
- Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
- Maintained physical fitness to perform physically demanding job tasks.
Same Day Auto RepairTulsa, OK
Automotive Service Writer
12.2023 - 07.2024
Job overview
- Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
- Verified and submitted claims for extended warranty plans and insurance companies. a
- Streamlined the appointment scheduling process for better time management and increased productivity.
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
Nowata County Sheriff’s Department Nowata, OK
Deputy Sheriff
05.2023 - 07.2024
Job overview
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Handled citation and traffic violation paperwork.
- Responded to emergency calls to provide assistance to citizens in need.
Great Plains Protection AgencyOklahoma City, OK
Assistant Chief
04.2020 - 05.2023
Job overview
- Conducted patrols and helped maintain order in predominantly low income housing apartment complexes.
- Routinely inspected employee's equipment, appearance and made corrections as necessary to ensure employees had proper tools to conduct work properly and professionally.
- Identified areas of personnel deficiency and took necessary action for correction.
- Conducted interviews and background checks on potential employees. Gathered all certifications and training documentation to create individual files on each new hire.
- Aided sales manager in client satisfaction and addressed concerns to ensure proper communication.
- Prioritized high-risk situations through rapid assessment skills leading to efficient deployment of resources.
- Coordinated emergency response efforts during critical incidents, ensuring effective collaboration among all involved parties.
Boley Police Department Boley, OK
Police Officer
08.2021 - 11.2022
Job overview
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community..
- Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
Eskridge HondaOklahoma City, OK
Automotive Service Writer
05.2014 - 07.2020
Job overview
- Enhanced service department efficiency by maintaining clear communication with technicians and customers.
- Collaborated with team members to optimize workflow.
- Contributed to inventory management processes by monitoring stock levels of parts and supplies needed for repairs on the Takata airbag recalls.
- Managed warranty claims efficiently, liaising between customers, technicians, and manufacturers.
The KeyOklahoma City, OK
Underwriting Supervisor
06.2012 - 05.2014
Job overview
- Coordinated cross-functional teams to address complex risks, resulting in tailored solutions for unique customer needs on financing auto loans.
- Developed and led team of underwriters handling documents each month.
- Implemented new ways to track collateral to help recover vehicles on delinquent accounts.
- Ensured a consistent approach in risk evaluation by developing and maintaining underwriting guidelines, procedures, and best practices.
Regal Car Sales and CreditOklahoma City, OK
Assistant Manager
01.2003 - 11.2011
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Processed information gathered by sales staff to determine credit worthiness and make final decisions on loan applications.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
Oklahoma State University - Oklahoma CityOklahoma City, OK
Associate In Applied Science from Police Science
05.2019
Skills
Adaptable
Effective communication
Conflict management
Reliable
Law enforcement
First responder
Languages
Spanish
Native or Bilingual
Certification
CLEET certified as a full-time peace officer.
Timeline
CLEET certified as an Unarmed Security Officer.
08-2023
CLEET certified as an Armed Guard Private Security Guard.
08-2023
Armed Security Officer
TriCorps Security
07.2023 - Current
Deputy Sheriff
Nowata County Sheriff’s Department
05.2023 - 07.2024
Police Officer
Boley Police Department
08.2021 - 11.2022
Assistant Chief
Great Plains Protection Agency
04.2020 - 05.2023
CLEET certified as a full-time peace officer.
08-2019
Automotive Service Writer
Eskridge Honda
05.2014 - 07.2020
Underwriting Supervisor
The Key
06.2012 - 05.2014
Assistant Manager
Regal Car Sales and Credit
01.2003 - 11.2011
Oklahoma State University - Oklahoma City
Associate In Applied Science from Police Science