Cyndi Argueta
Alta,CA
Summary
Adept at enhancing patient satisfaction and streamlining operations, my tenure at Pacific Palisades Dentistry showcased my proficiency in Dentrix Software and exceptional multitasking capabilities. I significantly improved revenue collection rates and patient flow, leveraging my strong verbal communication skills and financial coordination acumen to exceed employer expectations.
Overview
10
10
years of professional experience
Work History
Dental Front Office Coordinator
Pacific Palisades Dentistry - Philip Kamins Dds & Susan Cane Dds
02.2019 - Current
- Provided exceptional customer service to both new and existing patients, addressing inquiries in a prompt and professional manner.
- Contributed to a welcoming environment for patients by maintaining a clean, organized reception area with up-to-date reading materials.
- Collaborated closely with dentists to coordinate treatment plans that met each individual''s oral health needs while considering insurance constraints or budget limitations when necessary.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmation processes.
- Improved revenue collection rates by conducting thorough follow-up on outstanding claims, payments, and account balances.
- Assisted in the timely resolution of billing disputes with insurance carriers, ensuring accurate reimbursement for services rendered.
- Maintained strong relationships with referring offices by providing prompt updates on mutual patients'' treatment progress and outcomes.
- Reduced wait times and improved patient flow by coordinating efficient room allocations for dental procedures.
Traveling Medical Assistant
Injury Medical Directory
01.2016 - 03.2019
- Maintained strict confidentiality of sensitive patient information in accordance with HIPAA guidelines.
- Delivered excellent customer service while addressing patient inquiries over the phone or in person.
- Efficiently performed phlebotomy tasks, collecting blood samples with minimal discomfort to patients.
- Enhanced patient care by efficiently managing medical records and scheduling appointments.
- Prepared examination rooms for various medical procedures, ensuring optimal safety conditions for patients and staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Prepared lab specimens for diagnostic evaluation.
Front Office Medical Assistant
LARC Fertility Center
02.2019 - 01.2022
- Scheduled surgeries by making arrangements with surgical centers and prepared charts and consent forms.
- Provided accurate documentation of patient interactions in electronic health record system.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Assessed calls and inquiries to prioritize services based on medical emergencies.
- Increased patient retention through proactive follow-up calls and appointment reminders.
- Handled sensitive information with discretion, adhering to HIPAA guidelines at all times.
Package Handler
Amazon
10.2014 - 03.2017
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Contributed to increased productivity by working effectively in high-pressure situations.
Education
Medical Assistant -
Intercoast College
Burbank, CAMedical Office Management - Medical Office Management
ICDC College
Van Nuys, CA06-2010
Skills
- Patient scheduling
- Insurance verification
- Excellent multitasking capability
- Dental terminology
- Verbal and written communication
- Phone and email etiquette
- Payment processing
- Dentrix Software proficiency
- CPR certified
- Financial coordination
- Insurance billing
Languages
Spanish
Native or Bilingual
Timeline
Dental Front Office Coordinator
Pacific Palisades Dentistry - Philip Kamins Dds & Susan Cane Dds
02.2019 - Current
Front Office Medical Assistant
LARC Fertility Center
02.2019 - 01.2022
Traveling Medical Assistant
Injury Medical Directory
01.2016 - 03.2019
Package Handler
Amazon
10.2014 - 03.2017
Medical Assistant -
Intercoast College
Medical Office Management - Medical Office Management
ICDC College
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