Summary
Overview
Work History
Education
Skills
Timeline
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Cyndi Blair

Mount Sterling,KY

Summary

Dynamic Peer Support Specialist with a proven track record at Addiction Recovery Care, adept at facilitating recovery groups and developing personalized plans. Skilled in motivational interviewing and crisis intervention, I foster a supportive environment that enhances client accountability and promotes sustained recovery. Committed to mental health advocacy and effective communication.

Overview

13
13
years of professional experience

Work History

Peer Support Specialist

Addiction Recovery Care
10.2021 - 07.2025
  • Facilitated peer support groups, promoting shared experiences and recovery strategies.
  • Provided emotional support, fostering a safe environment for clients in recovery.
  • Assisted clients in developing personalized recovery plans, enhancing individual accountability.
  • Collaborated with healthcare professionals to ensure comprehensive care and resource access.
  • Educated clients on coping mechanisms and available community resources for sustained recovery.

Customer Service Representative

Metro PCSInc
02.2017 - 09.2021
  • Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
  • Maintained knowledge of products and services to enhance customer satisfaction and support sales.
  • Recorded customer interactions in CRM system, ensuring data accuracy for future reference.
  • Collaborated with team members to improve service delivery and streamline communication processes.
  • Responded to customer feedback promptly, contributing to continuous improvement of service quality.
  • Adapted quickly to new software tools and company policies, enhancing overall operational efficiency.

Customer Service Representative

Lee’s Famous Recipe
08.2012 - 12.2016
  • Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
  • Maintained knowledge of products and services to enhance customer satisfaction and support sales.
  • Recorded customer interactions in CRM system, ensuring data accuracy for future reference.
  • Collaborated with team members to improve service delivery and streamline communication processes.
  • Responded to customer feedback promptly, contributing to continuous improvement of service quality.
  • Adapted quickly to new software tools and company policies, enhancing overall operational efficiency.

Education

Peer Support Specialist

Millard College
Louisa, KY
10.2021

High School Diploma -

Montgomery County High School
Mount Sterling, KY
07.2001

Skills

  • Peer support ethics
  • Recovery guidance
  • Boundary setting
  • Substance abuse awareness
  • Rapport building
  • Self-care management
  • Problem-solving skills
  • Relationship building skills
  • Mental health advocacy
  • Stress reduction techniques
  • Motivational interviewing
  • Leadership skills
  • Wellness recovery action plan
  • Empathy development
  • Relapse prevention
  • Recovery planning
  • Planning skills
  • Family assistance
  • Behavioral health
  • Communication
  • Positive environment facilitation
  • Recovery assistance and support
  • Conflict resolution
  • Emotional support
  • Mental health support
  • Group facilitation
  • Coping methods
  • Support group facilitation
  • Treatment plans
  • Crisis intervention
  • Crisis management
  • Intervention support
  • Care planning
  • Team collaboration
  • Patient advocacy
  • Crisis response
  • Staff training
  • Substance abuse counseling
  • Group counseling

Timeline

Peer Support Specialist

Addiction Recovery Care
10.2021 - 07.2025

Customer Service Representative

Metro PCSInc
02.2017 - 09.2021

Customer Service Representative

Lee’s Famous Recipe
08.2012 - 12.2016

Peer Support Specialist

Millard College

High School Diploma -

Montgomery County High School

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Cyndi Blair