Cyndi Carnahan
Chandler,AZ
Summary
Dynamic professional with a proven track record at State Farm, excelling in customer service and critical thinking. Achieved significant efficiency improvements and adeptly handled customer relations, demonstrating exceptional problem-solving and communication skills. Committed to continual learning and excellence, fostering strong relationships and driving positive outcomes.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
23
23
years of professional experience
Work History
Auto Claim Processer/Representative/Specialist Representative
State Farm
09.2008 - Current
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Auto Underwriting Assistant
State Farm
06.2001 - 09.2008
- Maintained a high level of professionalism in all interactions with agents, ensuring that their needs were met in a timely and satisfactory manner.
- Contributed to loss ratio improvement by assisting underwriters in identifying potential fraud risks during application review.
- Provided excellent customer service to agents, fostering strong relationships and facilitating timely communications on policy updates.
- Served as a liaison between underwriters and other departments, ensuring smooth workflow and timely completion of tasks related to policy processing.
- Supported underwriters with thorough research and documentation, enabling informed decisions on coverage limits and premium pricing.
Education
Bachelor of Science - Kinesiology
University of Northern Colorado
Greeley, COSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Conflict Resolution
- Strong written and verbal communication skills
- Accountability and Resourcefulness
Timeline
Auto Claim Processer/Representative/Specialist Representative
State Farm
09.2008 - Current
Auto Underwriting Assistant
State Farm
06.2001 - 09.2008
Bachelor of Science - Kinesiology
University of Northern Colorado
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