Summary
Overview
Work History
Education
Skills
Timeline
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Cyndi Casper

Cyndi Casper

Portsmouth,VA

Summary

Dynamic former Practice Administrator with over 20 years of comprehensive healthcare experience in management, training, billing, and administrative support within fast-paced hospital and ambulatory settings. Exceptional multi-tasking abilities allow for effective management of multiple associates, projects, and schedules simultaneously. Recognized as an excellent public-facing liaison for providers, patients, vendors, and other stakeholders. Tech-savvy professional dedicated to enhancing operational efficiency and delivering high-quality service.

Overview

10
10
years of professional experience

Work History

Revenue Cycle Educator

Sentara
02.2021 - Current
  • Educate hospital end users on the EPIC Prelude and Cadence applications, both new and existing
  • Oversee non-system courses (Leadership, Preceptor, etc.)
  • Support hospital registration teams with onsite observations, go-live support, and special requests trainings
  • Create and revise EPIC curriculum based on system updates

Practice Administrator

MedStar Medical Group at Adams Morgan & Washington Hospital Center
09.2018 - 02.2021
  • Oversight for daily operations of clinical and administrative staff for internal/family medical clinics (ambulatory and hospital based)
  • Managed registration, clinical and providers schedules
  • Employed, elevated, and completed annual performance reviews
  • Adapted departmental workflows in accordance with legal requirements
  • Addressed patient experience questions and concerns
  • Evaluated data and operations at the site to precisely assess risk management and enhance services

Operations Supervisor

MedStar Chevy Chase Ambulatory Services/PromptCare
07.2017 - 09.2018
  • Supervised daily operations for ambulatory and urgent care administrative associates
  • Analyzed trending reports on associates, providers, and patient feedback to improve overall quality scores
  • Organized and chaired staff meetings on policy and procedure updates/implementation
  • Oversight for the onsite call center for scheduling and routine inquiries about the ambulatory facility

Provider Training Coordinator

MedStar Physicians Billing Services
07.2015 - 07.2017
  • Developed and instructed training programs and materials for new and established users
  • Assisted and coordinated activities involved with supporting facility systems go-live processes
  • Supported front end user inquiries in person, via email, shared screen and phone communications

Education

MBA: Health Services Administration -

Strayer University
Arlington, VA
05.2014

Bachelor of Arts - Sociology

Norfolk State University
Norfolk, VA
05.2010

Skills

  • User and Educator of Hospital Revenue Cycle Application – EPIC
  • User and Trainer of Physicians Billing Application – IDX
  • Superuser of Electronic Medical Record Application – Cerner MedConnect
  • User of Patient Survey Assessment Tool – NRC Picker & Press Ganey
  • Microsoft 365
  • Associate Evaluation Application – Talent Manager
  • Timekeeper Application – Centricity MyTime & API
  • Problem-solving
  • Team collaboration
  • Relationship building
  • Positive reinforcement

Timeline

Revenue Cycle Educator

Sentara
02.2021 - Current

Practice Administrator

MedStar Medical Group at Adams Morgan & Washington Hospital Center
09.2018 - 02.2021

Operations Supervisor

MedStar Chevy Chase Ambulatory Services/PromptCare
07.2017 - 09.2018

Provider Training Coordinator

MedStar Physicians Billing Services
07.2015 - 07.2017

Bachelor of Arts - Sociology

Norfolk State University

MBA: Health Services Administration -

Strayer University

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