Cyndi Casper
Portsmouth,VA
Summary
Dynamic former Practice Administrator with over 20 years of comprehensive healthcare experience in management, training, billing, and administrative support within fast-paced hospital and ambulatory settings. Exceptional multi-tasking abilities allow for effective management of multiple associates, projects, and schedules simultaneously. Recognized as an excellent public-facing liaison for providers, patients, vendors, and other stakeholders. Tech-savvy professional dedicated to enhancing operational efficiency and delivering high-quality service.
Overview
10
10
years of professional experience
Work History
Revenue Cycle Educator
Sentara
02.2021 - Current
- Educate hospital end users on the EPIC Prelude and Cadence applications, both new and existing
- Oversee non-system courses (Leadership, Preceptor, etc.)
- Support hospital registration teams with onsite observations, go-live support, and special requests trainings
- Create and revise EPIC curriculum based on system updates
Practice Administrator
MedStar Medical Group at Adams Morgan & Washington Hospital Center
09.2018 - 02.2021
- Oversight for daily operations of clinical and administrative staff for internal/family medical clinics (ambulatory and hospital based)
- Managed registration, clinical and providers schedules
- Employed, elevated, and completed annual performance reviews
- Adapted departmental workflows in accordance with legal requirements
- Addressed patient experience questions and concerns
- Evaluated data and operations at the site to precisely assess risk management and enhance services
Operations Supervisor
MedStar Chevy Chase Ambulatory Services/PromptCare
07.2017 - 09.2018
- Supervised daily operations for ambulatory and urgent care administrative associates
- Analyzed trending reports on associates, providers, and patient feedback to improve overall quality scores
- Organized and chaired staff meetings on policy and procedure updates/implementation
- Oversight for the onsite call center for scheduling and routine inquiries about the ambulatory facility
Provider Training Coordinator
MedStar Physicians Billing Services
07.2015 - 07.2017
- Developed and instructed training programs and materials for new and established users
- Assisted and coordinated activities involved with supporting facility systems go-live processes
- Supported front end user inquiries in person, via email, shared screen and phone communications
Education
MBA: Health Services Administration -
Strayer University
Arlington, VA05.2014
Bachelor of Arts - Sociology
Norfolk State University
Norfolk, VA05.2010
Skills
- User and Educator of Hospital Revenue Cycle Application – EPIC
- User and Trainer of Physicians Billing Application – IDX
- Superuser of Electronic Medical Record Application – Cerner MedConnect
- User of Patient Survey Assessment Tool – NRC Picker & Press Ganey
- Microsoft 365
- Associate Evaluation Application – Talent Manager
- Timekeeper Application – Centricity MyTime & API
- Problem-solving
- Team collaboration
- Relationship building
- Positive reinforcement
Timeline
Revenue Cycle Educator
Sentara
02.2021 - Current
Practice Administrator
MedStar Medical Group at Adams Morgan & Washington Hospital Center
09.2018 - 02.2021
Operations Supervisor
MedStar Chevy Chase Ambulatory Services/PromptCare
07.2017 - 09.2018
Provider Training Coordinator
MedStar Physicians Billing Services
07.2015 - 07.2017
Bachelor of Arts - Sociology
Norfolk State University
MBA: Health Services Administration -
Strayer University